Hi - this is liable to be a vague question, because my IT know-how is super sketchy, and I’ve been suppressing memory of this problem since I gave up all hope to solve it some months back. In overview, my device is useless as intended, because the backups I schedule to happen overnight, don’t happen. Often when I turn on the computer it’s attached to, every WD app I look at says the drive can’t be found. Typically, when I click to start a WD app, a standard Windows security query pops up to ask if I want to allow the app to make changes to my computer. Granted, I don’t know anything, but this suggests to me that the OS does not trust the app enough to let it wake the computer from sleep and execute operations. This is my PC, I’m the only person who uses it, and I log in using my user account, which I’ve tried to privilege…a lot…even though FWIW on my mouse context menu I do still see the option to Run as Administrator (as if I weren’t one all the time). I don’t remember how I ran the installation software or what privileges my user account had at the time. Does this sound like something with an obvious fix, or would anybody be willing to help me trouble shoot it? I’d appreciate it!
BTW it’s a 2TB My Passport Ultra Portable External WDBBKD0020BBK