Hi all, I have an 8gb Fuze that I purchased NIB from a seller on eBay 7 months ago. The item arrived and worked perfectly (with the normal little glitches that we talk about around here) until a couple of weeks ago, when it started up with just a white screen. No, it wasn’t dropped - it sits on my desk all day, in the felt pouch even. I’ve already done the research on the firmware-related white screen problems, and even manual firmware updates to the latest version have not solved anything. Since it’s still within the 1-year warranty period, I am trying to send it back to Sandisk.
But when I filed my RMA, after the usual “try updating your firmware” run-around and 47-hours-and-59-minute response time for emails through my Ebox, I am stalled trying to provide a proof of purchase. I sent them my original Paypal transaction details which show the date, seller, description, and everything else relevant, but Sandisk would not accept it. They asked for an original invoice provided by Ebay. Well, Ebay deletes those after 60 days, as does Gmail (no, I didn’t save it, I figured my proof of payment was sufficient). Besides that, all it would say is that I had purchased the item on such and such a date, and that I should proceed to Paypal to make my payment. It doesn’t have any unique identifiers like the Fuze’s serial number, so I don’t see what the problem is with my transaction details. I can send them a screenshot of my Paypal page if they want. . . .
Anyway, I’m curious to know if anybody has any advice for how to proceed with this. I’ve already responded in my Ebox with this same petition. The player is well within the warranty period, why won’t Sandisk just RMA it. If they’re really bent on screwing me, they could just say they determined it was damaged by me somehow when they do inspect it (which I wouldn’t rule out even if I do get over this hurdle, but I’ll hold my breath if I get that far). Tips anybody?