Administrator Permission

WD Software WD Software
1

There is a folder I did not add to my external drive.  It seems to be Google Chrome stuff.  However, it will not let me access it!!  I can’t even delete it because it tells me that I do not have Administrator permission!!  Um… excuse me?? How do I not have that when it’s MY DRIVE!!!

I did what they said to do but it tells me that the access is Denied.   I am very ticked off.  HOW do I fix this so I can delete this stupid folder???

2

What is the operating system that you are useing and also what hardrive do you own?

3

I’m using Windows 7 and it’s the My Passport 071A.

I just don’t get how I’m not the Administrator when no one else touches it.

4

Try to use this application to open or delete that folder 

Unlocker

1 Like
5

That worked!  Thank you!

6

Any Time.

7

I have the same problem, downloaded, installed Unlocker, and it returns - “Drive Access Denied”.  I’ve tried  LockHunter and it says nothing is locking the file, but yet won’t delete the file. The users are Everyone, nobody (Unix\nobody), share (Unix Group\share), all of whom have read access only.  But I can’t change anyone’s permissions.  I contacted WD help desk and sorry but they are useless.  Thanks

8

Have you try backing up the files and reformatting the unit?

9

Are you saying I should just reformat the drive to solve the permissions problem?  If so, I have no problem doing so, but why would WD not just users to do so to solve this problem?  Here is the latest solution -

I apologize for the inconvenience.

You can use the CD that came with the drive to access the Dashboard (the Dashboard is configuration setting of the drive). I provided the link that will guide you through installing the CD for the first time.

Also, you do not need to use the CD if you will be using your drive on a local network. As long as you can use your network browser to find the My Book Live, you can access the drive and its shares.

If you have not renamed the drive to something else, type in the following into the address bar when accessing the drive within a web browser:

//Mybooklive to access the Dashboard configuration settings
\mybooklive to access the shared folders

User access click on private for private access. You can select full access or read only.

Full access means the user can make changes to the share, for example, by adding or deleting files. Read-only access means the user can only look at the files. If you do not want the user to have any access to the share, make sure the + check box is blank.

Please see the link for more information.  

Ok, I’ll try the reformat option since so far, I’m only using the drive (albeit 1.5TB) for back-ups. 

10

One followup question, how do I reformat the drive, when it is a network drive?   Thanks

11

Well you hijacked a post about external drives and Smartware , sorry if did not assume that you had another drive. Will keep that in mind for next time :wink:

12

I tried another approach, in that I created another Share and made it available to all.  When I added folders to the Public Share, the users were Everyone, root (Unix User\root), and share (Unix Group\share).  The new Share had the same users, but any folders I added to the new Share, have the users: Everyone, share (Unix Group\share), and me(MYBOOKLIVE\me).  I now have full control of all folders and files, which makes my backing up using ROBOCOPY simple.  The lesson seems to be to not anything to the Public Share.