The link I got after navigating a rather confusing and clunky menu set to try and find the media converter.
Lo and behold - File not found
Congratulations, SanDisk. By following the confusing path of information on your website, I have been given a unique tour of a number of failings. Included below are three examples of these failings;
Your Sansa 4-gig MP3 player was packaged without vital software (This has been spoken of more than a few times in the forums. I’m sad to know I am not the only one with this problem)
The interface of your website and forums could best be described as incoherent and broken, no other two adjectives could truly capture this mess. I’m going to give you a homework assignment. Have someone in your office name twenty things you need to find on your website. Specific products, corporate contact information, software downloads, and the like. Time how long it takes you to find each thing. It took me far too long to find the item I was looking for, though you’d think a critical piece of software used by a fair number of your products would be a quick-link item. Worse yet, the information on your website is out-dated and no longer functional. Shameful.
The moratorium on information regarding media conversion, upload, and formatting (as evidenced by a hundred threads asking for the same information with no real answer) make me doubt that your corporate staff has even a handful of even marginally well informed members.
Hoping for some changes,
P.S. I find it laughable that you’d need to remind forum-goers to keep the language clean. Perhaps if less of your customers were victims of your vexing incompetence…