Why do people keep asking questions that have been already answered? Because they can’t immediately find the answers.
Here’s what I suggest.
Among the stickies, individual messages with ultra-clear subject lines and step-by-step solutions. Not all hidden in a FAQ that no one wants to read through.
They should include verbatim error messages or simple subjects, like:
Synchronize to continue.
Refresh Database freezes.
Recovery mode–what’s that?
Where are my songs?
Weird characters, bad files, can’t delete files.
Unit not recognized in Vista.
Unit not recognized in XP.
Audible and audiobooks.
No installation disk? (You don’t need it.)
What to do with mp4, .aac and other files.
What is MSC mode? What is MTP mode?
Formatting: How to do it, when to do it.
Software links (with direct, updated links to Firmware Updater, Media Converter, firmwares and a downloadable sansa.fmt).
and also just a big ol’ all-caps subject: DON’T USE IPOD DOCKS! THEY FRY SANSAS!
Good subject headers could eliminate a whole lot of repetition.
Message Edited by c1u31355 on 01-23-2008 02:27 AM