8T My book cannot be accessed after update

WD External and Portable SSD External SSD for Windows
1

All was fine till I updated WD Security, WD Drive utilities and WD Discovery.

After that the 8T My Book is visible, asks for password, I give it.
All the tests that exist in WD Drive Utilities are ok - green.

Trying to open the drive from Windows Explorer bring an error, “…Drive is not accessible”.
WD Discovery shows it as still locked, and when I press to unlock it, it pops WD Drives utilities where I have already unlocked the drive (diagnose window).

It appears to be a software error, possibly password unlocking related.
The pc runs on WIN7 Home Premium 64bit

2

Hi,

You could refer to the following link: Microsoft Windows 7: End of Support