3TB My Book Essential - Files Inaccessible

WD External and Portable SSD External SSD for Windows
1

I’m having a problem with my external HDD. I would like to know if there is any possible way around this issue.

My 3TB My Book Essential HDD was working fine. I took it out of the enclosure so I can plug it into my PC via SATA cables. After doing so I realized I couldn’t access my files (possibly due to encryption), so I then placed the HDD back into the enclosure and plugged it back into my PC via USB.

Upon doing so, I was no longer able to access my files. I can see the HDD listed in My Book Smartware.

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I can also see the HDD listed in computer management along with all my other drives.

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And it’s also listed in my Printers and Devices.

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2

Hello and welcome to the WD community.

I recommend trying to connect the device on a different USB port or perhaps a different computer, Also try to use a different USB cable to see if the device shows up correctly.