3/4 WD 10TB Elements drives not showing

I’ve bought and owned 4 X 10TB WD Elements external HDs for a few months now. I’m a videographer so need lots of space to store projects and footage.

Two of the 4 WD drives are no longer showing up when connected. I’ve tried to initialize them but get the message ‘the request failed due to a fatal device hardware error’. I’ve gone into device manager and unchecked the ‘allow the computer to turn off this device to save power’ box too. Changed cables and ports as well to be sure.

I’ve also recently bought a top notch Dell laptop for remote editing so have been recently plugging my storage drives into the laptop. Are the drives buggered, or could this be something to do with my new Dell, or is there anything else I’m missing?

Really would appreciate the help as I’m unable to work! Please help, thank you.

UPDATE: It seems 3/4 drives are currently doing the same thing. On Disk Management these all show with 0MB capacity. I’ve downloaded the free version of Mini Tools to try and scan for issues but still nothing. This is truly weird as I was using them all fine until some hours ago. They can’t have all died at once?

Looking at previous threads here it seems like most (if not all) support offered is basic, and mainly just referring to the WD Support details. I’ve contacted support, but if anyone has and clue as to how 3 drives suddenly went down please, please let me know. I’m a working professional, and cannot use unreliable drives to store & backup vital work that supports my livelihood.

This must be devastating and I have no solution to your issue. I have a 4tb My Passport and today, everything backed up onto this device since November 2019 has just gone! Vanished! I’m absolutely sick to my core to have lost this data, especially as the drive is only 3 months old! So much work, gone. My heart is broken.