# 2tb WD elements stopped working

**URL:** <https://forums.sandisk.com/t/2tb-wd-elements-stopped-working/300700>\
**Category:** Portable SSD\
**Created:** [March 6, 2018, 8:48am UTC](https://forums.sandisk.com/t/2tb-wd-elements-stopped-working/300700 "2018-03-06T08:48:16Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ImKrishna](https://avatars.discourse-cdn.com/v4/letter/i/9e8a1a/32.png) [@ImKrishna](https://forums.sandisk.com/u/ImKrishna)\
**Post date:** [March 6, 2018, 8:48am UTC](https://forums.sandisk.com/t/2tb-wd-elements-stopped-working/300700/1 "2018-03-06T08:48:16Z")

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Hi,  
I’m using wd external hdd for past 6 years. i’ve two hdd but suddenly one hdd stopped working. the led blinks perfectly and the disk runs fine but appears as local disk j in my computer. i have some important docx in the drive and i’m not able to access it. shows a healthy partition in disk mgmt. the other hdd works fine. help me out here .  
[note- when i click on explore in disk mgmt it says data error (cyclic redundancy check)]

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**Author:** ![Brandon.P](https://avatars.discourse-cdn.com/v4/letter/b/50afbb/32.png) [@Brandon.P](https://forums.sandisk.com/u/Brandon.P)\
**Post date:** [March 9, 2018, 8:30pm UTC](https://forums.sandisk.com/t/2tb-wd-elements-stopped-working/300700/2 "2018-03-09T20:30:11Z")

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Hi ImKrishna,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

> **[Western Digital Support | Western Digital](https://support-en.wd.com/app/ask)**
>
> Not finding the answer to your Western Digital storage product question? You can ask your Western Digital Support question here.

The link below will allow you to call support.

> **[Contact Customer Support | Western Digital](https://www.westerndigital.com/support/international-phone-numbers)**
>
> See a list of Support contact phone numbers from around the world.
> Please note that this is the contact page for support, not the corporate page for contacting Western Digital, which includes information on sales and product inquiries.