I talked to Sandisk support on the phone today. Very professional,
they offered to RMA the player which I will eventually do (I bought
the mp3 player now because I needed one for travel.).
I tried to discover if Sandisk was actually aware of this issue
as a known bug, and that was not very clear in the end. A lot
of “I am just the phone tech guy what can I do but RMA it?”
The phone tech did say there would be a new update in a month
and that I should not update the new player. But the suggestion of
a update in a month could be just so much pleasant talk.
Clearly a problem with a large non-integrated manufacturer.
There are probably at least 4 entities involved, hardware design,
software design and they might or might not even work for Sandisk
(could be contract.) The Sandisk corporate, and of course sales and
marketing, and then the user support. And it is not like the tech on
phone can call down to the code developers and say “what’s up”.
And if it is in fact something about DRM, that if I have a subscription
service, and if it stored music on the microSD, I can remove the card
and then by hook or by crook get the music off the player and
remove the DRM protections. I would be curious if the player’s behavior
changed wrt to subscription services after the upgrade.