1 TB My Passport Ultra Metal remains offline after format

WD External and Portable SSD Portable SSD
1

I am using Windows 10. Recently formatted to clear drive to initiate a fresh backup and disk image. Now I can’t do either. When I attempt a backup, it states that the Drive is offline and to make sure the drive is plugged in.

2

Hello,

How is the drive showing under disk management?

See if the following link helps

3

Solved issue by deleting all WD software and reinstalling it from the WD web site. I now have 2 options for my HD…“offline” and “online”. Thanks!

1 Like
4

thanks buddy, It worked for me.