1.7 Gigs of unchangable space

[ratbarf]

I didn’t use the m250 for nearly 7 months and recently started using it again in the last two months. The music that was on the device before I stopped using it has somehow made itself unreadable by anything other than the player and I can’t change, modify, remove, or even see the songs when I hook it up to the computer. I have tried defragmenting, exploring, backing up, and everytime the only parts affected is the new music that I have recently put on. Even when I copied the entire folder and moved it it only totaled 330 MB, even though my player says it has 2 GB of used space.

Does anyone know what happened or how too fix it?

Also, I don’t want too erase these unseeable files if at all possible.

[sansafix]

Try connecting in MSC or MTP mode to look for the files. Change the USB mode settings to try Autodetect and MSC,  etc.

[ratbarf]

I already tried already. It simply let me view the files that I had put on recently and not the old ones. Also, if that was the case should they not have shown up when I defragged it? When it defragged it only recognised roughly 330 MB instead of the all 2.0 GB.

[cousinger]

I had the same problem. Unfortunately, the only way I was able to solve it was to update my firmware which erased all of my old music…Good Luck!

[embur0217]

I have the m230 and had much the same problem.  My solution was to create a temporary folder on my desktop, drag the folders and files I wanted to keep, then formatted the drive.  It resolved my problem.  Prior to this, I couldn’t update my firmware because there was no space available according to the device.