E200v2 03.01.16 Firmware Download & Instructions

My e280v2 is not recognized by the computer. As soon as it comes on it moves to "writing, then “connected.” The Sansa Updater does not recognize it to update the firmware. Because it is version 2, it does not have the USB mode in settings to move to MSC mode.

The music on it, more than 300 songs, just disappeared. One day they were there; the next, they were gone.

I’ve scoured the forum to see how to update or reset the player. Turning the hold button, pressing the left button when connecting does not do anything.

Any help for where to look to get the Sansa e280 to update would most appreciated. What I’ve read here has not worked for me. It worked flawlessly for 3.5 months; then, it’s lost the music and no ability to update or add music.