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Newbie
Posts: 1
Registered: ‎08-29-2009

Re: e200v1 01.02.24 Firmware Download & Instructions

after the upgrade it restarted but now it hangs with greenbox in that progress bar show on top as "refresh database".......nothing happens from there......pls help me...

SanDisk Guru
Posts: 2,871
Registered: ‎08-14-2007

Re: e200v1 01.02.24 Firmware Download & Instructions

Try the upgrade again. Sounds like it didn't complete. Or look in the FAQ for the Refresh Database fixes.
Can't Connect? Other Problems? Answers
Newbie
Posts: 2
Registered: ‎09-06-2009

Re: e200v1 01.02.24 Firmware Download & Instructions

I have 2 sansa Mp3 players, a 1mb Clip and a 2mb e250. I learned about the need for firmware upgrades when the Clip acted up. Now I have the latest firmware and sansa updater and it even plays playlists.

 

However, I couldn't get even a properly edited playlist to run on the e250. Then I noticed the firmware was 1.1.07, far below the current standard in these threads, even though the sansa updater recognized this device as well and appeared operational. I also tried upgrading the firmware many times using the directions in these forums. I can get the e250 to open the 16 file (putting hold switch on and holding rec while inserting the USB into my PC), but extracting and pasting the firmware just won't take hold. Vista won't eject the drive when it's in use per one instruction, and as I've said, changing to another drive and then ejecting doesn't make any difference. Nor does safely closing the device per normal Vista USB procedures.

 

I've actually tried both the 1.02.24 firmware and the 3.01.16 firmware since the e250's back cover says V2 and delete is a device submenu option. Nothing sticks, firmware update-wise.

 

Now the device is behaving badly when playing audiobooks (stalling at various stages before actually playing a track, or stopping mid-track), so it definitely needs a firmware upgrade for more than its playlist behavior.

 

The organization of these threads, with many software asides but few links, is making the process even more frustrating.

Newbie
Posts: 2
Registered: ‎09-25-2009

Re: e200v1 01.02.24 Firmware Download & Instructions

Hello everybody

I read a lot but I did not find a post with a similar problem. 

I have an E260 and the minor problem is that some music files are not detected by the player.

So I read that it is possible/necessary to update the E260. I have downloaded the updater.

But it doesn’t work.He is searching for updates for hours and meanwhile the internet-connection is nearly totally blocked. 

So I read that I can update the player manually.

I have downloaded the file pp5022.mi4. (has to be the correct)

But it is zipped.

I tried to unzip the file with winrar and winzip but both programs don’t “want” to unzip the file because the .mi4 is unknown. 

 

Question: how can I unzip the file???

 

 

Thanks in advance

 

SanDisk Guru
Posts: 2,871
Registered: ‎08-14-2007

Re: e200v1 01.02.24 Firmware Download & Instructions

A mi4 file is already unzipped. Did you get it from the SanDisk site? 

 

A firmware update may not help you find files. Read here about missing songs and ID3 tags. 

Can't Connect? Other Problems? Answers
Newbie
Posts: 3
Registered: ‎12-31-2009

Re: e200v1 01.02.24 Firmware Download & Instructions

Hey can somebody help me with my e250 because I turn it on and says "Load main image failed Switch to recovery mode"

What do I have to do?

 

I've tried the Sansa Firmware Updater but it says Update Service not Available.

The back of my Sansa says Model: e260 but the updater says Sansa e250.

 

SanDisk Guru
Posts: 5,822
Registered: ‎12-26-2007

Re: e200v1 01.02.24 Firmware Download & Instructions

Don't mess with Texas!

 

Your "main image failed" means that the firmware "image" has a problem.  No worries, follow the steps here to use Recovery Mode.

 

Bob  Smiley Very Happy

Newbie
Posts: 1
Registered: ‎02-14-2010

Post FW upgrade problem on two e270s

Hello,

 

I have two version 1 e270s.  This evening I attempted to upgrade to 1.01.02.24 and I think both player are completely hosed.  After the upgrade they turn on, but I never get any sansa logo or anything close to it.  The screen is all white and it does not change.  I attempted to perform a recovery by putting the hold key on and holding the record button as I plug in the player.  That did not work either.

 

I did not write down my former version of firmware, but it was 1.00.2 or something close to it...  I did not expect to have a completely unusable device after the upgrade.

 

Is there anything else I can do?

 

Thanks in advance,

-John

 

SanDisk Guru
Posts: 2,871
Registered: ‎08-14-2007

Re: Post FW upgrade problem on two e270s

Call 1-866-SANDISK and have them help you in realtime.
Can't Connect? Other Problems? Answers
Newbie
Posts: 3
Registered: ‎02-23-2010

Re: Post FW upgrade problem on two e270s

I'm having the exact same problem. I can't even run recovery again. Mine is an e260. I know it's old but it's sturdy and I like using it.

 

No matter what I do, I only get the white screen. I don't even get a locked error when I turn it on with the lock in the on position. I don't want to get rid of this. Customer support will only handle this through email now.

 

Any help would be greatly appreciated.