06-18-2008 05:54 PM
I went to update the firmware for my E280 to 01.02.24 from 01.02.18A. I can't get this player connected to my computer. It keeps failing to install the driver. Consequently, there is no drive letter indicated. Where do I go from here???
06-18-2008 06:57 PM
Thanks for your help, Bob. The 2 firmware files were unzipped but still would not transfer. I unplugged the Sansa, turned it off, and followed the rest of your suggestions and was able to transfer the 2 firmware files into the 16Mb folder. So far, so good.
When I connect the Sansa e250 now, I can see all my music folders just like they were before. Only one MAJOR problem remains. When I try to operate the player, it thinks there is no music there. I didn't reformat anything, and I'm pretty sure my music is still there. In fact, I checked to see how much memory is available, and it's pretty much the same as before.
How can I get the player to realize that the music files are still on there???
Thanks again in advance for your help.
06-19-2008 01:04 AM
This might be a simple problem. The PC is suddenly looking for a driver, yes? Were you using MSC mode for transfer?
The default USB communication mode may be set to MTP. As of late, Windows and MTP have proven to be problematic. The changes with Windows Media Player 11, and Vista, come to think of it, have required some tinkering.
Try setting your v1 to MSC mode and see if she's back.
You can check in Windows Explorer for the current mode status of the device: if the Sansa is listed with a drive letter, it's in MSC; if it's listed under "other devices", it's in MTP mode.
06-19-2008 01:10 AM
Have a look at the Music folder of the Sansa while connected in the SAME mode as used for transfer. Use Windows Explorer / My Computer.
Are the files there? Select under "folder view": show hidden files.
In MSC mode, go into the SYSTEM folder and delete the DATA file in there. This is your Sansa's database of files. When you disconnect, the database refresh message will pop up on the Sansa, and it will build the new database from scratch. Let's see if the old one was corrupted.
07-22-2008 04:04 AM
I have updated my v1. player with the v1. firmware but now wen i turn it on the blue scroller lights up but the screen doesnt work!
please help! im desperate!
07-22-2008 07:00 AM
Perform a soft reset first. Press and hold the power / menu button for 15 seconds, release the button, then try restarting as usual.
07-23-2008 03:15 PM - edited 07-23-2008 03:17 PM
i has a question, i have the sansa e260 v1 is the european version so it cant tune FM radio but maybe if i install the american firmware with FM radio enabled or the european firmware, can i have radio on my sansa??
please answer me my mail is firstname.lastname@example.org
Message Edited by mrllou on 07-23-2008 03:17 PM
07-27-2008 10:05 AM
Time for plan B. Load the firmware and bootloader files onto your device in Recovery Mode. You can also format the device to start with a clean slate, if you drop a New Folder renamed sansa.fmt into the 16MB partition that opens in this mode.
Remember, you will anger the Sansa gods if you try to format this partition with the PC- use the folder method only.
08-19-2008 10:26 AM
This may sound really dumb, but I don't fully understand this "root directory". Where exactly do I put the firmware files ?