E200v1 01.02.24 Firmware Download & Instructions

I just upgraded my e280 to firmware 01.02.24 and found a problem-- maybe a bug? 

While I can still drag and drop new MP3s (from ripped CDs of mine) to the Sansa, the cover art files (jpgs) are no longer allowed to transfer-- I get an error saying that it’s not allowed.  Up until now, I could copy these with the rest of the album folder with no problem, and they would display when playing on the Sansa.  All the older albums are still there and, while the previously loaded artwork still displays, the image files are not to be seen in the file listing in Window Explorer when exploring the Sansa. (But they HAVE to be there-- they still display on the player!)  These image files are originally downloaded by Windows Media Player when you play the CD on your computer.  New albums I’ve downloaded (ripped from CDs) play on the Sansa, but there is no album art associated with it. 

Is this a bug or a known issue?  I didn’t see in release notes or recent forum discussion.

MSC mode allows drag and drop of all file types, including cover art.  MTP mode does not allow drag and drop of jpgs.  Possibly your e280 USB setting was MSC before you upgraded the firmware and it defaulted to MTP after you installed the new firmware.  Change it back to MSC and see if it fixes you up.

Voila!  Your suggestion to switch from MTP to MSC USB mode fixed the problem.  I should have realized this, but I guess I had the device in MSC for oh-so-long that I forgot-- and when the firmware upgrade switched me back to the default MTP, I ran aground.

Thanks for the tip.

You’re very welcome; glad it worked. 

After I updated my firmware, the tip-off that something was amiss was the time … it defaulted to 24-hour time!  I did some further checking and found that several default settings had changed.

This firmware works like ■■■■, it kills your MP3 player. Believe me, I’m just wanna talk to tech support, but, they don’t reply back for months.

First off, credit to THComputerGuy for figuring this out, and posting it here

If you have upgraded to 01.02.24 and it’s not working, 01.02.18 is available for download.  Use this link - http://mp3support.sandisk.com/firmware/e200/e200v101.02.18a.zip - for the Americas version, or change the “18a” in the address bar to whatever region you’re looking for. 

Just follow these instructions for manual install (clipped from the original post in this thread).  Manual install is a snap – I recommend ditching the updater, because updates are going to be few and far between for the discontinued e200 v1. 

Once downloaded, extract the .zip file into a folder (take note to remember where you saved it).
2.
Next, change the device’s mode from MTP to MSC by going to “Settings” then “USB Mode”, then selecting MSC.
3.
Next, connect the device to the computer and it should show up with a drive letter. In the root directory of the Sansa e200v1, add the firmware files you just extracted from the zip.
4.
Once its been added, disconnect the device, it will then say that it is upgrading the firmware. It will eventually turn off. Once it turns off, turn it back on, and it should ask you for a language to select. Once the language is chosen, head to Settings > Info and verify that the “Version” is the same as the latest verstion, mentioned above.

How do you change the device’s mode from MTP to MSC if you have a black screen?

Ok, I just took a hammer too it and destroyed it into many pieces. I will never buy a MP3 player from Sandisk again. Totally pissed ex-customer.

The aforementioned firmware rollback method only works if the Sansa is operational, and if it has not been smashed into many pieces with a hammer.  If either of those two conditions apply to your Sansa, other remedies will be needed. 

OMG, my friend, CN, the Pink Floyd of Techies, hahahah.

You are just too ruthless! You bad dog!

Now FreeSky? … “Oh, no you d’n’t.” (not really, … did you?)

And thanks for the Kudos, CN … on my single stroke of genius for my lifetime in being able to change firmware update filename paths to accessing past archival firmware updates, or basically “down”-dates or firmware downgrades. Anywho, thanks,  … You and NeutronBOB … should we call him Neu’ny, are pretty cool. Isn’t there also a MooseGuy too. Greetings to you all!

I think I am about ready to try on Rockbox for a fit … probably a “hissy-fit” will be more like it, hahah.

 … and aaaaaaaaaaa … BTW, why did we somehow stop at “rule five”?:dizzy_face:

Jeff in TX

freesky2 wrote:
Ok, I just took a hammer too it and destroyed it into many pieces. I will never buy a MP3 player from Sandisk again. Totally pissed ex-customer.

You have posted this multiple times in different threads. If you continue to spam, you will be banned for 24hrs to start

Not that anyone is going to be astonished by this news, but 01.02.24 does NOT fix the “white screen of death during video playback” bug. 

i think that if there was any way possible,

a new firmware should allow us to play other media rather than just music off the microsd,

and maybe even allow us to use sdhc cards as well, but thats not as important,

i really do not want to get rockbox because i like the way original firmware works,

but it seems that many of the things i would like to be able to do i can only do on a v2,

and since i didnt know this v1/v2 firmware info when i bought the player, i cant return and get it,

so my only hope is that the next firmware will ‘magicaly’ allow us to do this,

after all, if a 3rd party firmware can have this stuff, why cant the original? 

@tazzat wrote:

it seems that many of the things i would like to be able to do i can only do on a v2,

and since i didnt know this v1/v2 firmware info when i bought the player, i cant return and get it,

so my only hope is that the next firmware will ‘magicaly’ allow us to do this,

If still under warranty, you can always pray that your v1 pukes out, gets RMAed, and they send you a shiny new v2.  That’s what happened to my v1, although I didn’t pray for it to happen, as I liked the Rockbox firmware on my v1.  The really nice thing was being able to switch between the Sansa And Rocbox firmwares at will…

@tazzat wrote:

i think that if there was any way possible,

a new firmware should allow us to play other media rather than just music off the microsd,

and maybe even allow us to use sdhc cards as well…

There is a version 1 firmware wishlist here.  It would be appropriate to post your requests to that thead. 

Doing so, however, is a big fat waste of time.  Not even one request on that thread showed up in the new firmware – Sandisk fixed a bug that no one complained about.  The e200 is discontinued (or will be soon) and replaced by the Fuze.  Sandisk has demonstrated, repeatedly and without exception, that they don’t give a rat’s xxx about customer requests.  It is unlikely that v.1 firmware will ever be updated again. 

The good news is, rockbox firmware provides many of these features (for the v.1 only, so far), if you want to go that route. 

G’luck. 

Message Edited by Twistedaura on 05-24-2008 02:38 PM

well,

then i geuss ill be getting rockbox soon 

I own a Sansa e250 v1 player. 

I tried to use Sansa Updater 1.083 to obtain Firmware version 1.02.24. 

I waited patiently while the green download bar showed me the progress all the way up to 77%, then jumped to 100%.  

Then it said in red letters “The installation failed.  Please try again later.” 

I have tried many times, same result.

Per your instructions, I downloaded the following file and unzipped it:

  http://mp3support.sandisk.com/firmware/e200/e200v101.02.24a.zip

I changed the MTP to MSC.  When I tried to place PP5022.mi4 and BL_SD_boardSupportSD.rom into the

root directory of the Sansa e250, I obtained the following error messages:

Error Copying File or Folder
Cannot copy PP5022: The directory or file cannot be created.

Error Copying File or Folder
Cannot copy BL_SD_boardSupportSD: The directory or file cannot be created.

I did try Copying and Pasting these files onto other areas of my computer with no problem. 

They just don’t want to go onto the Sansa e250.

I’m figuring that there must be some setting that is preventing me from loading them onto the Sansa.

Can you provide any suggestions?   Thank you in advance.

David-

Be sure that the two firmware files are unzipped prior to transfer into the root directory of the Sansa. Also, have the device in MSC mose. Be sure to drag and drop the two files into the open Windows Explorer box, and NOT into any of the folders shown; this box represents the root directory.

If the transfer doesn’t work, unplug the Sansa, and turn it off.

Switch the LOCK / HOLD switch to the right (towards the headphone jack) with the orange bar showing.

Hold the REC button depressed while connecting the USB cable. Keep the button depressed until the device shows up in Windows Explorer (My Computer) as 16MB FORMAT. (Reminder: do not try “formatting” this reserved partition!!)

Drag and drop the two files into this wee beastie, and disconnect.

Turn the HOLD switch back to off.

Success?

Fingers crossed.

Bob :smileyvery-happy:

Message Edited by neutron_bob on 06-18-2008 04:24 PM

I went to update the firmware for my E280 to 01.02.24 from 01.02.18A.  I can’t get this player connected to my computer.  It keeps failing to install the driver.  Consequently, there is no drive letter indicated.  Where do I go from here???

Thanks for your help, Bob.  The 2 firmware files were unzipped but still would not transfer.  I unplugged the Sansa, turned it off, and followed the rest of your suggestions and was able to transfer the 2 firmware files into the 16Mb folder.  So far, so good. 

When I connect the Sansa e250 now, I can see all my music folders just like they were before.  Only one MAJOR problem remains.  When I try to operate the player, it thinks there is no music there.  I didn’t reformat anything, and I’m pretty sure my music is still there.  In fact, I checked to see how much memory is available, and it’s pretty much the same as before.

How can I get the player to realize that the music files are still on there???

Thanks again in advance for your help.

David