from one day to another my Sansa doesn’t play the music anymore (videos play). I get a start screen saying that there is not enough space for the Music-DB and that I should clear 6 MB (according to my PC I have approx. 160 MB free space). Sansa also claims that the music folder is empty. But when I connect it to the computer I can see that the songs are still there. But some folders (music, pictures, playlist, system) are marked as “hidden” whereas the video folder isn’t hidden. So I marked all those folders as not hidden and then disconnected and re-started the player but it’s still the same. After connecting it to the PC again the previous folders are back again to “hidden”.
I already downloaded the firmware but it didn’t change anything. I’d be really glad if anybody had an idea. Thanks a lot!
from one day to another my Sansa doesn’t play the music anymore (videos play). I get a start screen saying that there is not enough space for the Music-DB and that I should clear 6 MB (according to my PC I have approx. 160 MB free space). Sansa also claims that the music folder is empty. But when I connect it to the computer I can see that the songs are still there. But some folders (music, pictures, playlist, system) are marked as “hidden” whereas the video folder isn’t hidden. So I marked all those folders as not hidden and then disconnected and re-started the player but it’s still the same. After connecting it to the PC again the previous folders are back again to “hidden”.
I already downloaded the firmware but it didn’t change anything. I’d be really glad if anybody had an idea. Thanks a lot!
And this post belongs in the Firmware thread why exactly?
Did you check the FAQs? In particular the one that is titled
after the upgrade it restarted but now it hangs with greenbox in that progress bar show on top as “refresh database”…nothing happens from there…pls help me…
I have 2 sansa Mp3 players, a 1mb Clip and a 2mb e250. I learned about the need for firmware upgrades when the Clip acted up. Now I have the latest firmware and sansa updater and it even plays playlists.
However, I couldn’t get even a properly edited playlist to run on the e250. Then I noticed the firmware was 1.1.07, far below the current standard in these threads, even though the sansa updater recognized this device as well and appeared operational. I also tried upgrading the firmware many times using the directions in these forums. I can get the e250 to open the 16 file (putting hold switch on and holding rec while inserting the USB into my PC), but extracting and pasting the firmware just won’t take hold. Vista won’t eject the drive when it’s in use per one instruction, and as I’ve said, changing to another drive and then ejecting doesn’t make any difference. Nor does safely closing the device per normal Vista USB procedures.
I’ve actually tried both the 1.02.24 firmware and the 3.01.16 firmware since the e250’s back cover says V2 and delete is a device submenu option. Nothing sticks, firmware update-wise.
Now the device is behaving badly when playing audiobooks (stalling at various stages before actually playing a track, or stopping mid-track), so it definitely needs a firmware upgrade for more than its playlist behavior.
The organization of these threads, with many software asides but few links, is making the process even more frustrating.
I have two version 1 e270s. This evening I attempted to upgrade to 1.01.02.24 and I think both player are completely hosed. After the upgrade they turn on, but I never get any sansa logo or anything close to it. The screen is all white and it does not change. I attempted to perform a recovery by putting the hold key on and holding the record button as I plug in the player. That did not work either.
I did not write down my former version of firmware, but it was 1.00.2 or something close to it… I did not expect to have a completely unusable device after the upgrade.
I’m having the exact same problem. I can’t even run recovery again. Mine is an e260. I know it’s old but it’s sturdy and I like using it.
No matter what I do, I only get the white screen. I don’t even get a locked error when I turn it on with the lock in the on position. I don’t want to get rid of this. Customer support will only handle this through email now.
I’m having the exact same problem. I can’t even run recovery again. Mine is an e260. I know it’s old but it’s sturdy and I like using it.
No matter what I do, I only get the white screen. I don’t even get a locked error when I turn it on with the lock in the on position. I don’t want to get rid of this. Customer support will only handle this through email now.
Any help would be greatly appreciated.
Your memory chip inside might have become dislodged. See this postfor a picture and read the posts before and after it for a description on how to check it.
Nothing seems to be loose. I took it apart and put it back together with no results. It still shows that obnoxious white screen without ever even turning off. I have to do a hard reset to turn it on. It doesn’t even respond to the lock being in place. I think it may be the end for my little Cuthbert *sigh*
I’ve also tried hooking it up to the computer, putting it in the fridge, and removing the battery.
i used the firmware (through recovery mode) and it worked except that after going directly to the languiges setting screen after automatically restarting the device went back to it’s former problem, a black screen with a few dots in the corner?!?!?!