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Newbie
zeroslashj
Posts: 2
Registered: ‎05-16-2009
0
Accepted Solution

Sansa Updater fails to install

When I attempt to install the updater, it will get through everything, and then say, "The Installation failed. Please try again later." I've been at this for two days. What's going on?
SanDisk Guru
Tapeworm
Posts: 15,095
Registered: ‎04-17-2008
0

Re: Sansa Updater fails to install

Life is too short for frustrations like this. Why don't you just manually update your firmware? Complete and simple instructions are always given in the Firmware Update posts here on the forum containing the links to the firmware .zip files for the individual players.

 

It only takes a couple minutes; less time actually than installing the Updater. Plus the updates are always posted here on the forum the second they're released; and before the Updater even knows they are available. Just check back here every couple of months and you won't be missing a thing.

 

Besides the Updater is a resource hog and tries to find an update every time you plug your player into your computer, whether adding or deleting content or simply chrging, making it basically nag-ware. :smileywink:

Newbie
zeroslashj
Posts: 2
Registered: ‎05-16-2009
0

Re: Sansa Updater fails to install

[ Edited ]

How am I supposed to manually install firmware updates? And can you link me to these posts?

 

Nevermind, I found the way. Thanks for the help!

Message Edited by zeroslashj on 05-18-2009 09:29 AM
SanDisk Guru
Tapeworm
Posts: 15,095
Registered: ‎04-17-2008
0

Re: Sansa Updater fails to install

Glad you were able to find it. You didn't mention what player you had, so I couldn't provide a link.

 

However, for the benefit of anyone else reading this in the future, the Firmware Updates are always at the top of the 1st page of the board for your specific player (Fuze, Clip, e200 series, View, etc.).

 

They (Firmware Update posts) are also shaded a different color, indicating that they are 'stickies', or 'stuck' there so they will always be easy to find. :smileywink:

Newbie
Sandiscsux
Posts: 1
Registered: ‎08-14-2011
0

Re: Sansa Updater fails to install

Yes but I need the media converter so how do I get that without using the Updater that I don't really want?  Or, what are the specs for mp4 video conversion with AnyVideoConverter?

 

Thanks

Newbie
MasonMomma2
Posts: 1
Registered: ‎08-15-2011
0

Re: Sansa Updater fails to install

Then can you please help me, because I am having the same problem. I normally wouldn't care, but i want the media converter so I can put videos on my Fuze+ or if someone can tell me how to put videos on my fuze+ without the converter.

thanks!

SanDisk Guru
Tapeworm
Posts: 15,095
Registered: ‎04-17-2008
0

Re: Sansa Updater fails to install


Sandiscsux wrote:

Yes but I need the media converter so how do I get that without using the Updater that I don't really want?  Or, what are the specs for mp4 video conversion with AnyVideoConverter?

 

Thanks


What player do you have?

SanDisk Guru
Tapeworm
Posts: 15,095
Registered: ‎04-17-2008
0

Re: Sansa Updater fails to install


MasonMomma2 wrote:

Then can you please help me, because I am having the same problem. I normally wouldn't care, but i want the media converter so I can put videos on my Fuze+ or if someone can tell me how to put videos on my fuze+ without the converter.

thanks!


The Fuze+ doesn't need or depend on the SMC. You can use any video converter software you prefer. Here are the specs and/or video requirements:

 

http://forums.sandisk.com/t5/Fuze/Fuze-Video-Requirements/m-p/187774/message-uid/187774/highlight/tr...

SanDisk Guru
neutron_bob
Posts: 5,819
Registered: ‎12-26-2007
0

Re: Sansa Updater fails to install

[ Edited ]

Just as athletes each have their specialties, like a cycling climber or sprinter, the Fuze+ shines in some areas where others struggle a bit.

 

Such is the case with video and image files and the Fuze+.  I prefer the tactile controls of the Fuze and e200 models, but the touch control quirkiness of the Fuze+ isn't an impediment when enjoying video or browsing image files.  I can take video formatted for the earlier Sansas, even video clips shot with my Nikon, and simply plop the microSD card into the Fuze+ for review.

 

The above link has the specifications for you.  On the boards here, the video4fuze application, written for the earlier Fuze, works fine, as well as AnyVideoConverter found (free) on the Interwebs.  The Sansa Media Converter works well, but it suffers from the same technicalities that all video-specific applications do, and that's the licensing issue.

 

The Sansa Media Converter can only be acquired via a circuitous route: you have to install the Sansa Updater first, then with the Fuze+ connected and recognized, run the Updater.  After a few moments, the Sansa Media Converter will show up as an available update.  It's a weird route, but by having the device connected, the server recognizes that you do indeed have a Sansa device, and you can then access the Media Converter download.  This had to be done to satisfy the media licensing requirements of the vendors.  SanDisk is stuck in the middle of that equation.

 

The Sansa Media Converter was written for the Windows platform (32 bit), so you may have to run it in compatibility mode if you are running Windows 7.

 

Bob  :smileyvery-happy: