RE: i have an e 250

And if you mean “firmware”, you can find the latest update in the Firmware Thread. Note though, that there are 2 different hardware versions of this player (v1 &2), and subsequently 2 different firmware updates. There’s also a completely different “Rhapsody” model (designated with an “R” after the number).

Follow the instructions to first determine what version player you have, and then follow the manual installation instructions to install/update the firmware. Do not download or use the Updater. Note also that there are different f/w versions accordiing to the geograghical location you are in. Make sure to download the correct one.