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SanDisk User
Posts: 60
Registered: ‎08-04-2008

Re: [Firmware] Sansa View Firmware 1.03.02 .... Will There Be Another Update?

[ Edited ]

Conversionbox,Oh trust me I do understand that things fall by the wayside. That doesn't mean I have to be pleased with how Sandisk is handling thing. I bought my players just before the bloody Fuze came out and paid a preimium for it expecting at least some support. I contacted Sansa about some issues and was told "oh we plan to make a new firmware that will fix a lot of the issues" and I trusted they were telling me the truth. Then just a month or so after I bought the darn things, after the window to return them closed, Sandisk comes out with the Fuze and their behavior is almost like they  never even made the darn View.

 

I realize my money probably doesn't mean much to a company like Sansa but it doesn't preclude me from at least expressing my dissapointment in how they have handled the matter. If nothing else if they had plannned to just abandon the View it would of been nice if they had considered offering some sort of upgrade path/offer for ppl stuck in the middle. Instead they don't even bother to ackowledge that ppl are upset and thats what makes me mad more than anything. In this day and age customer service is a real make or break thing with just about any company and Sansa has dropped the ball, so to speak. 

Message Edited by bratboy on 05-28-2009 05:13 AM
Message Edited by bratboy on 05-28-2009 05:13 AM
SanDisk Guru
Posts: 3,676
Registered: ‎12-04-2008

Re: [Firmware] Sansa View Firmware 1.03.02 .... Will There Be Another Update?


bratboy wrote:

Conversionbox,Oh trust me I do understand that things fall by the wayside. That doesn't mean I have to be pleased with how Sandisk is handling thing. I bought my players just before the bloody Fuze came out and paid a preimium for it expecting at least some support. I contacted Sansa about some issues and was told "oh we plan to make a new firmware that will fix a lot of the issues" and I trusted they were telling me the truth. Then just a month or so after I bought the darn things, after the window to return them closed, Sandisk comes out with the Fuze and their behavior is almost like they  never even made the darn View.

 

I realize my money probably doesn't mean much to a company like Sansa but it doesn't preclude me from at least expressing my dissapointment in how they have handled the matter. If nothing else if they had plannned to just abandon the View it would of been nice if they had considered offering some sort of upgrade path/offer for ppl stuck in the middle. Instead they don't even bother to ackowledge that ppl are upset and thats what makes me mad more than anything. In this day and age customer service is a real make or break thing with just about any company and Sansa has dropped the ball, so to speak. 

Message Edited by bratboy on 05-28-2009 05:13 AM
Message Edited by bratboy on 05-28-2009 05:13 AM

I completely understand... I had the same thing happen with a $2,000 laptop. And Im not saying you dont have the right to complain, in fact sometimes thats what gets things done. What I am saying is that going out and writing letters to magazines or bashing the company on here, or (what really bugs me) threatening to go get another player (regardless of if you actually do), will do nothing to help. I think the mass call needs to be made for an official announcement that way this whole thing can be put to rest.  

 


Conversion Box
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SanDisk User
Posts: 63
Registered: ‎11-27-2007

Re: [Firmware] Sansa View Firmware 1.03.02 .... Will There Be Another Update?

miltst,

 

I highly recommend the Cowon S9.  I finally gave up on the View and bought the S9 and it is teriffic.  Imagine firmware updates which actually add features not originally included in the player.  Also, it still seems odd that when I hit pause I don't have to wait 2 minutes before it finally pauses.  The cover art and song info is actually for the song currently playing.  I can skip tracks without worrying the unit will freeze.

Newbie
Posts: 6
Registered: ‎05-11-2009

Re: [Firmware] Sansa View Firmware 1.03.02 .... Will There Be Another Update?


yelped wrote:
SanDisk, unfortunately, cannot do anything to help you, for a certain reason...

And that "certain reason" is what? 

 

It's our money.  Don't we deserve to at least know why things are this way?

Newbie
Posts: 1
Registered: ‎06-25-2009

Re: [Firmware] Sansa View Firmware 1.03.02 .... Will There Be Another Update?

I sure wish I had found this site two days ago before I purchased my View.  I'm here because  even though I can connect to it and transfer files and music to it, the screen is completely blank.  I normally research first and buy later, but it was such a good price. Ackkkk!
Newbie
Posts: 4
Registered: ‎10-01-2008

Re: [Firmware] Sansa View Firmware 1.03.02 .... Will There Be Another Update?

Come on Sansa. For the love of all that's ... well, anything... If you're not going to do a darn thing with the View anymore, at least hand over all the Firmware / hardware information to Rockbox, so people can make a better OS for the system. Rockbox for the e200 series is superior to what you developed for the device is so many ways. I would love to see what could be done with the View.

 

You're leaving a ton of people angry and frustrated with your lack of support. If your goal is to drive people to another brand of player, then congratulations, you'll succeed. If you want to keep anyone around, then show some love to the people who were willing to give you a shot.

SanDisk User
Posts: 54
Registered: ‎05-28-2009

Re: [Firmware] Sansa View Firmware 1.03.02 .... Will There Be Another Update?

I agree with you. If view had rockbox, Sandisk probably would not have as many people mad at them as they are now. I have purchased a couple of views and they and they have many glitches. Rockbox would be a step up for the view. I also agree with "us the customers trusting sandisk when we purchased the view but later to regret finding out that it has all of these problems that were just given up upon and they moved onto  making a new brand of mp3 players.
Newbie
Posts: 4
Registered: ‎07-18-2009

Re: [Firmware] Sansa View Firmware 1.03.02 .... Will There Be Another Update?

i agree seriously..... i was gonna go with an ipod but my friends sansa looks nice and then i looked up the different modules when i came across the view at first it seamed like the perfect mp3 player for me but when it came the battery was completely dead and when i charged it until it said 100% battery power it lasted for only 4 or 5 hours so i thought it was just my battery and i was gonna just get a new one but then i read online about alot of people having the same problem as me.... then i found out it was the firmware version i had and thought ok ill just update it...i found the update...downloaded it...it seemed really nice...then a few hours later battery dead and i went on my computer to see the battery power 45% and the view wouldnt turn on...so i thought ill just downgrade but when i was reading about all the bugs of the earlier version i thougth theres no way im gonna do that...now im hearing that there might not be a new update AND IM STARTING TO GET REALLY P.O'D AND SANDISK WHY DONT THEY JUST MAKE A NEW FIRMWARE THAT MEATS EVERYONES DEMANDS THAT WILL MAKE EVERYONE HAPPY INSTEAD OF JUST BAGGING IT WHAT KIND OF CUSTOMER SERVICE IS THAT......... so im just thinking about saving up and getting an ipod or something else but i dont think im gonna try the fuze cause i dont want the same thing to happen twice or i can just wate and see if there is a new update(i dought it) and stick with my view.
Newbie
Posts: 5
Registered: ‎04-25-2008

Re: [Firmware] Sansa View Firmware 1.03.02 .... Will There Be Another Update?

Very sadly I have to agree.

To me it looks like the view is completely abandoned by it's manufacturer. I paid a lot of cash for that player- it's surely in the premium mp3/mediaplayer segment.

And then the company basically acts like "We got your money now, go and die."

For me, personally, this has destroyed the trust I once had in sandisc as a company, and I will refrain to buy any of their products in the future, no matter how good they may seem. This is because I cannot trust that company anymore to act professionally.

I know this won't make the company any sleepless nights- but they may think about what happens when many feel the way like I do now.

 

 

SanDisk Senior User
Posts: 123
Registered: ‎12-25-2007

Re: [Firmware] Sansa View Firmware 1.03.02 .... Will There Be Another Update?

Jazzer- Well said!