If the unit is brand new, out of the box, it is possible that the battery itself may have an issue.
Normally , after you see the battery indicator showing a charge (all green), the device will go dark for about 5 seconds, then it should power up and light the display. So, there should only be a few seconds where the device “plays possum”.
About the battery indicator : the little lightning bolt has two possible meanings. Literally, it means that charging is complete, or charging has been halted, more correctly. In normal operation, once charging is completed, it is halted by the device, and the lightning bolt is added to the battery icon. But, we will see the same icon if the battery cannot be charged due to an internal fault with the battery.
The Sansa monitors the internal lithium polymer battery for safety. If it cannot be charged, the device halts the charging operation.
Luckily, the device has a full one year (two in the EU) warranty. In the US, contact Support at 1-866 SanDisk, and they can help you.
The Fuze+ is packaged with a microUSB cable, a pair of headphones, and a quick start guide. The complete manual is available right here, as a free download, as well as firmware updates. Both of these are also available via the Sansa Updater utility. Of course, fellow Sansa users are right here on the forums…all free of charge, of course!
Bob :smileyvery-happy:
