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Newbie
Posts: 2
Registered: ‎07-29-2017

frozen sansa fuze

It will come on, but won't scroll and browse my songs or anything on home page.  What do I need to do?

SanDisk Guru
Posts: 16,074
Registered: ‎04-17-2008

Re: frozen sansa fuze

Have you tried resetting it? Holding the power button down for 20-30 secs. normally does it, but there have been stubborn cases where it has been reported that it took around a minute.

 

Do this with the unit ON. It may shut off before the prescribed time, but continue to hold the power button down for the full count. Release, then press the power button momentarily to turn it back on as you normally do.