I love this player, never had any problems with it. Today it white screened on me and I had no bloody clue what to do. I had been charging it and didn’t pay attention to it after I disconnected it. Two of my kids asked why it was glowing, but I ignored them because I was watching a good movie. When I saw it “glowing” I was convinced it was dead. I tried connecting it to the PC again and it gave me that “does not recognize…blah blah”. I recently had a bad virus and had to have my PC practically rebuilt and lost all my music. I haven’t backed up the music on my fuze and I thought it was all a goner. I must say I was very hesitant to “whack” it and the first few tries yielded nothing. I thought of all my mp3s lost so I really whacked it and YEAH!!! so after this long explanation, I just have to say thank you to whoever did the first “whacking” and let us know that it was a good fix! :smileyvery-happy: