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Newbie
sutapanaki
Posts: 6
Registered: ‎07-18-2009
0

Sansa dispalys "Unknown Artist/Album"

Hi,

 

I just got my new (actually refurbished) Sansa Fuze 2G. I tried to upload some mp3 music on it. I followed the instruction from the manual for drag and drop from windows explorer. I can see the device in the explorer, then I created a new subdirectory in the Musicdirectory with the name I wanted to give and I uploaded the songs in this directory. When I disconnected the device from the computer and after waiting for it to refresh I went to the Albums but instead of the name I chose, Sansa now displays Unknown Album. In the artist section it says Uknown artist. How can I make it display the names that I want?

One more thing. I couldn't figure out how to stop a song that is playing. I can pause, I can play, but cant understand how to stop.

Any help is highly appreciated. Thanks

SanDisk Guru
gwk1967
Posts: 1,460
Registered: ‎12-27-2008
0

Re: Sansa dispalys "Unknown Artist/Album"

Unless you have the latest Fuze firmware update, Sansa players only use ID3 tags to organize your files, not file/folder names. You can use a program like MP3Tag to fill in the missing information to make the player display correctly.

 

And there is no "Stop". It's not really needed, as there are no motors, gears, etc. to wear out.

Newbie
sutapanaki
Posts: 6
Registered: ‎07-18-2009
0

Re: Sansa dispalys "Unknown Artist/Album"

I believe I should have the last firmware version. I updated yesterday. It still doesn't show the names I want. Is there anything I should change in the settings?
SanDisk Senior User
7o9
Posts: 163
Registered: ‎01-19-2009
0

Re: Sansa dispalys "Unknown Artist/Album"

I don't think it's the settings of the Fuze (there are no settings that influence ID3 tags) but rather the version of the ID3 tags you used.

 

With the latest firmware, the Fuze supports the ID3v2.4 specification so I suggest trying that. Unfortunately you don't mention what types of tagging you tried so it is hard to guess if it is anything unsupported.

SanDisk Guru
gwk1967
Posts: 1,460
Registered: ‎12-27-2008
0

Re: Sansa dispalys "Unknown Artist/Album"


sutapanaki wrote:
I believe I should have the last firmware version. I updated yesterday. It still doesn't show the names I want. Is there anything I should change in the settings?

Yes. Even with the latest firmware, tag navigation is the default. To use folder navigation, go to Music and scroll down to Folders.

 

To get the Fuze to display the correct information without using folder nav, you still need to edit the tags as I stated before, or use a program to rip your CDs that automatically fills in the tags for you. (files from shady sources like P2P are often poorly tagged or even incorrectly tagged, btw)

 

And though what 7o9 said about added support for ID3v2.4 is correct, ID3v2.3 ISO 8859-1 is still the better-supported tag format as far as I know. There have been a number of complaints about problems with v2.4 tags.

Newbie
sutapanaki
Posts: 6
Registered: ‎07-18-2009
0

Re: Sansa dispalys "Unknown Artist/Album"

Thanks for your replies. I went to Music > Folders. What it displays is "New Folder" and inside are the mp3s I aded. It still doesn't display the name I gave to the folder. I have quite a few recordings I did to lectures at school. Those were not done with Sansa. Obviously, they are not tagged. I'd like to add them to the Sanasa, so I can listen to them, but with this naming issue it'll become one big mess.
SanDisk Senior User
7o9
Posts: 163
Registered: ‎01-19-2009
0

Re: Sansa dispalys "Unknown Artist/Album"

Without any kind of tags you are out of luck.

 

The Fuze does not display things based on the folder/file name.

 

Is there a reason you can't tag these mp3's?

Newbie
sutapanaki
Posts: 6
Registered: ‎07-18-2009
0

Re: Sansa dispalys "Unknown Artist/Album"

MP3 music I can tag, don't see problem there. But what about the lecture recording I mentioned? How can I tag those?
SanDisk Professor
summerlove
Posts: 507
Registered: ‎04-24-2008
0

Re: Sansa dispalys "Unknown Artist/Album"


7o9 wrote:

Without any kind of tags you are out of luck.

 

The Fuze does not display things based on the folder/file name.

 

Is there a reason you can't tag these mp3's?


The newest firmware does have folder/file name navigation. 

 

To the OP - mp3tag will allow you to tag a variety of file types.  What type of files are they?

SanDisk Senior User
7o9
Posts: 163
Registered: ‎01-19-2009
0

Re: Sansa dispalys "Unknown Artist/Album"


summerlove wrote:

The newest firmware does have folder/file name navigation. 

 


 

That doesn't help you showing artist/album once you have navigated and are playing the track though.