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Newbie
Evlash3
Posts: 11
Registered: ‎01-03-2009
0

Sansa Fuze audio Digital distortion clicks and pops?--help?

Hi guys!

 

  I'll get right to the point. As far as I can tell I have a revision 1 4gb fuze which means i just upped from .11a to .22a firmware. I got giddy when I read that the Cracking/popping issue(128/vbr) had been covered! I LOVE LOVE LOVE my Sansa with exception of this issue! So I upgraded!........IT STILL CRACKS AND POPS!! I may even say worse than before! To be specific, I will be listening to a song,it sounds fantastic, but  2-4 times thruout the song I will hear some sort of digital distortion,  like a poping or a shrill squeeling, only for a millisecond, but its enough to drive me absolutly nuts! This does not happen on any of my cellphone, computers or other playback devices, even a friends Ipood!....what's the verdict on this? do I have a dud? Am I doing something wrong? I have used WMP to transfer the albums as well as just drag and drop. Both methods have the issue.

 

Anyhow, I have done everything! I have seated the headphones\casette adapter\aux jack in the socket, I have changed the phones adjusted the volume to normal,with no EQ, all the "remedys" I found thruout the net... it's just no go! i'ts not your normal fuzzy crackle as if the cord is loose, i'ts more of a digital sound/pop and it happens whether it is totally stationary or while im moving around...... really kind of frustrated,and Disapointed i thought for sure this .22a would solve it.

SanDisk Guru
Conversionbox
Posts: 3,676
Registered: ‎12-04-2008
0

Re: Sansa Fuze audio Digital distortion clicks and pops?--help?

Like I posted before... Does this distort happen on every song? If so Then I would say there may be a defect either in your sync process or your player. IF the distort only happens on certain songs what do they have in common (Age, band, album, format, Genre, etc)? When I first upgraded to .22 I also had this issue, mine was because the Fuze could not handle the massive bandwidth and volume of some of my music (Mostly Speed Metal, Thrash, and Some Really Heavy stuff) What I had to do was make my music more useable by turning the songs down (The track on my computer) and changng to a lower bandwidth mp3, and then resyncing my files.

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Newbie
Evlash3
Posts: 11
Registered: ‎01-03-2009
0

Re: Sansa Fuze audio Digital distortion clicks and pops?--help?

Most recent Coldplay-yellow  track/album is encoded @320kbps and all pop and click.Its a pretty mello album.
SanDisk User
G33Z3R
Posts: 47
Registered: ‎11-13-2008
0

Re: Sansa Fuze audio Digital distortion clicks and pops?--help?

Do the same problems appear when playing these MP3s on your PC?

 

What programs are you using to rip CDs and encode MP3s?

SanDisk Guru
Conversionbox
Posts: 3,676
Registered: ‎12-04-2008
0

Re: Sansa Fuze audio Digital distortion clicks and pops?--help?

OK Coldplay Yellow, Mello Yes Bass Heavy tho... Is that the only track that does it? Or is it completely random? Try Reripping at a lower bitrate try 192. Lower Quality but it may fix your problem

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SanDisk Guru
Tapeworm
Posts: 15,051
Registered: ‎04-17-2008
0

Re: Sansa Fuze audio Digital distortion clicks and pops?--help?

It could be a matter of over-modulation, but from what you describe, I really doubt it. If they are .mp3 files you can adjust & compensate for this with a free program, MP3Gain. You can set whatever db level you want to be maximum. 89db is default but I think that's a bit on the low side and set mine at 94db. Still most CD's I rip are at a minimum of 97 to well over 100 resulting in severe clipping and distortion. The program adds the playback settings for the track into the ID3 tag that's already there, so it doesn't modify or change the file at all. Just the way that it's played.

 

Have you tried re-ripping these affected tracks? You might also drop down to 256 kbps. It's still high quality. It's what I rip at in .mp3 format and I have no problems other than an occasional hiccup where I have to re-rip it.

 

One other thought, does this happen when the backlight goes off? If so, does it change and play normally if you move the scroll wheel and the backlight comes on? There was an issue like this that affected high bit-rate files, but that was supposed to have been fixed in the most recent firmware update.

 

 

 

 

Glad to see you got that giddiness under control. :smileywink:

Newbie
Evlash3
Posts: 11
Registered: ‎01-03-2009
0

Re: Sansa Fuze audio Digital distortion clicks and pops?--help?

For the most part I rip my music with Vista Media Center or Media player.(one in the same) and all my personal rips are mp3/256kbps/Non protected I don't really seea reason to go higher. I have a Recent rip of the Home Alone soundtrack, which is at 256kbps and it definatly hiccups as described. Other mp3 that i have downloaded from other sources i can't be too sure. i have an extensive Movie soundtrack collection, i could not even imagine going thrugh and re-encoding them all...Sigh.... it happens with and without the backlight on my backlight is off most of the time anyway but i was sure to keep it onfor a test and sure enough...the odd thing seems to be that the distortion happens in the same spot on the track on the sansa but on my wm6 phone,my blackberry pearl and my  samsung phone i never hear this distortion, nor does it happen on my pc or my laptop. this is why im soo confused! 

 

Tapeworm, i will be testing mp3 gain and i will get back to you with the results, thank you soo much for your help thus far, this forum seems to be more of a help than others i have experienced!

 

--Brian

SanDisk Fanatic
14124all
Posts: 363
Registered: ‎08-02-2008
0

Re: Sansa Fuze audio Digital distortion clicks and pops?--help?

1. Try formatting the player from the player's settings menu (will wipeout all content on the player). This will optimize the block size during format. Do NOT format from Windows!

2. Try pulling the headphone plug out about .5-1mm. Many players have had bad headphone jacks that create a short or semi-short when inserted fully. Will cause a ticking sound. These players should be returned under warranty.

8GB Blue FUZE w/The Original DIY Lineout Cable and AT Button H-Phones Fitted To AT WM5 Headband:All Custom Built
Newbie
Evlash3
Posts: 11
Registered: ‎01-03-2009
0

Re: Sansa Fuze audio Digital distortion clicks and pops?--help?

Hi 14124all,

     I Thought of that too, so I cleared the unit of SD card and did a format from within the sansa, and still an issue.

SanDisk Guru
Conversionbox
Posts: 3,676
Registered: ‎12-04-2008
0

Re: Sansa Fuze audio Digital distortion clicks and pops?--help?

I have a hard time believeing its a defect with your player unless like 14124all said it is in the headphone Jack. If it were a player defect it would probably be a nonstop thing not just once and a while. How are you adding to your player (You may have mentioned this before)? You said earlier when you listenend to the files on your pc you dont have issues, but did you listen via your headphones, or your speakers? You can sometimes hear things in headphones and not speakers. So Try that. I would guess at this point it is a sync issue especially if you are using WMP or Vista Media to add. If you are try drag and drop if you are using Drag and Drop try WMP.

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Did you notice this forum has a search function? Its not impossible to figure that someone else asked your question before you did, and we have answered it(probably multiple times). Check it out! Or Check out the Knowledge Base