Sansa Fuze Firmware Update 01.02.31 & 02.03.33

Tried that, tech support was very quick and it is determined that the Fuze likely experienced a hardware failure, however I personally find it a bit curious that it happened right after performing the update to .31. It will go back on warranty then I will try the upgrade with the replacement unit. I have performed the same upgrade to the Fuze I gave my other for Christmas (a v1 4G model, which I am pleased to say brings her a lot of joy, being as she is a non technical person the ease of use has proven very helpful) and it has been flawless so far.