02-09-2011 09:33 PM
I've tried to install the Sansa Firmware Updater several time, but it failed every time. I am running 32-bit Windows 7. Have run SansaUpdaterInstall.exe as administrator but to no avail. Any advice?
02-10-2011 04:35 PM
I've created a video recording of the installation process. Please download it at: http://rapidshare.com/files/447282986/updater_failure.avi (choose the free downloading option, of course).
02-10-2011 04:56 PM
I just watched your video. I did had that problem with my Win7 PC. What I did is disabled Windowds Defender and my Anti virus. Im not sure tho which of the two was blocking the installation. Just make sure to enable those two back once you have successfully installed the software.
Also if you want to install Sansa Firmware updater just to update the firmware, you can always just do the manual update. If you are using a Fuze or Fuze+ and you want to get the Sansa Media Converter through the updater, just use Video4Fuze
02-12-2011 12:00 AM
Thanks, Jamieson. I just want the firmware. But I think SanDisk people should fix their installer so that it could be installed without disabling anything.
12-29-2011 12:41 AM
Sandisk hasn't fixed this problem.
Support had the same response, update manually.
Unfortunately I couldn't figure out how to do that on the webpage support linked.
I guess sandisk just doesn't want to fix the problem which doesn't say much about the company.
I guess they don't think people will return their product for a refund and quit buying sandisk products.
12-29-2011 04:44 AM
Afaik this is no support forum. Btw i cant load the video seems to me it's gone..
Fwiw i always use the manual way,nbd. But i am using linux so there is no updater for me anyway.