SANSA FUZE DRASTIC DECREASE IN VOLUME

I have a Sansa Fuze that recently decreased in volume to the point that it is almost inaudible.  I’ve tried resetting to factory default settings, but didn’t help.  Any advice would be greatly appreciated. Thanks

Fred

I just plugged the player into my computer via USB and the volume is fine.  Now I’m really puzzled!  BTW…IT’S A SANSA FUZE+ IF THAT MAKES ANY DIFFERENCE