06-09-2010 09:32 PM
I have been downloading audiobooks from my public library and transferring onto my Sansa Fuze 8G using Overdrive Media Console for several months and have not had any problems - surprisingly simple to do and love the Sansa for book listening.
However, tonight when I connected my Sansa to my computer, I was directed to download the latest firmware upgrade to the unit. After doing so, I cannot transfer my downloaded audiobooks from today to the unit. I tried re-transferring a book that was downloaded several days ago and it still works fine. With the latest downloads from the library, Overdrive gives me the following message:
"Error details: Unable to transfer the selected title because [insert] returned 0xC00D2779"
I thought it might have to do with Windows security and so ran the Windows Media Security Upgrade but that was not the issue.
I reloaded Overdrive Media Console but still cannot transfer the books. The error message now reads:
"Error detail: Unable to insert selected title. Error 0xC00D2779: the file could not be transferred because the device clock is not set."
The clock is set on the Fuze and I have tried resetting it (never know!). The books still do not transfer and same error message comes up. If it helps, I am running on Windows XP and the Sansa version shows as V02.03.33A.
Can someone here help with this problem or does it seem to be strictly an Overdrive issue that I should take up with them?
Thanks in advance.
Solved! Go to Solution.
06-10-2010 07:20 AM
My experience is you can't set the clock manually. While online, hook up the Fuze and transfer something meaningless (any random non-DRM file) to it using *Windows Media Player*. This seems to set the internal clock (but you must be *online* while you do it - it updates the clock from the internet).
I've noticed the Fuze is particularly sensitive to getting the clock reset for some reason (For some reason, my Clip hasn't had the clock reset nearly as often as the Fuze has). I don't have "always-on" internet and I've noticed just about every time I open WMP with Fuze attached & no internet connection, it resets the Fuze's clock, resulting in Overdrive "device clock not set" message. It's a big hassle for me to get the clock reset (to find an internet connection). What I think is happening: When you open WMP it seems to search for all attached devices and set their internal clock to internet time - and you're out of luck if you don't currently have an active internet connection (I consider this a bug in WMP, but I haven't confirmed it). I make sure I don't open WMP with any Sansas attached. Ever. (Anymore.) And my Fuze's internal clock has stayed set for going on 6 months now. (It was previously getting reset about every week or two.)
My second thought (actually, probably the initial problem) - Updating firmware resets a lot of stuff back to the defaults. The Fuze's USB mode was probably set back to the default (Auto-detect, not-so-affectionately known as "auto-defect"). Go into Settings|USB Mode and set it back to MTP so OverDrive can use it, and try again.
06-10-2010 06:14 PM
Thanks sooo much kmk_01kmk. I must admit I was very skeptical of your offered solution because I don't use Windows Media Player. Nevertheless, I followed your instructions and low and behold my audiobooks are now transferring from the Overdrive Media Console as they did before.
06-11-2010 08:14 AM
Glad it worked for you! Perhaps there is *something else* that can reset the Fuze's clock, but I know since I made the conscientious decision not to open WMP directly, the Fuze's internal clock has stayed set for DRM purposes.
07-10-2010 02:23 PM
Hi, I have a sanza m250 and I'm getting the same errors when transfering wma books in overdrive media console. I first formatted it in My Computer and got an error saying it didn't support wma format. So I installed the sdmx3-iv001 exe file and that didn't help. I can add mp3 audio books using overdrive media but not wma. I also tried doing what you suggested in windows media player by adding a song to my mp3 using windows media player then trying to transfer a wma book again using overdrive and get the same error.. I am using windows 7 and my m250 doesn't have a clock on it to set the time. Can you help me?
thanks in advance
07-12-2010 07:28 AM
I'm not familiar with the m250. On OverDrive.com, I didn't find it listed as a supported player, but I found the e250? http://www.overdrive.com/resources/drc/Default.aspx
I'm sure that's not an exclusive list, but I'd make sure the m250 is compatible before investing too much time into it.
09-15-2010 12:52 PM
I have a Sansa Fuze 4 GB player, and I am getting the same error message (Error 0xC00D2779: the file could not be transferred because the device clock is not set). I've tried the suggested fix, but I'm still getting exactly the same error message when I attempt to download from Overdrive. Moreover, the clock is not sync-ing - in fact not changing at all - when I sync the player using Windows Media Player.
Based on some other threads, I have updated firmware, reformatted, tried switching back to factory settings, switched to MTP mode, sync-ed using WMP (version 11). I'm at my wit's end. Any other suggestions?
Thanks in advance!