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SanDisk Guru
Black-Rectangle
Posts: 2,568
Registered: ‎09-06-2008
0

Re: My Sansa Fuze won't turn on, even when connected to the computer.

Your battery's not charging. If you have tried the solution directly above your post, and it's still not connecting, then either you have a bad cord or or a bad unit. 

 

If it's actually new, take it back and get another one (complete with a new cord--or try it with a cord at the store).  If it's used, you could try replacing the cord. It might be as simple as that.

 

 

Newbie
msboston
Posts: 2
Registered: ‎01-08-2011
0

Re: My Sansa Fuze won't turn on, even when connected to the computer.

 


Black-Rectangle wrote:

You're doing too many things at the same time.

 

With the unit OFF, slide the power button DOWN into Hold position. It will click and reveal an orange dot.

 

Connect the USB to the computer, open Windows Explorer (Computer), hold the << and connect the USB to the Fuze. What happens?


 

Alright, sorry it took so long. Just did what you suggested and nothing on the Sansa happens. On the PC, the little "new hardware found" icon shows up on the bottom right of the screen (I used my old Windows XP this time) but no popup came up like "Windows has found new hardware".

 

I purchased another MP3 player so there is less emergency (my wife uses it, not me), but I am worried that this thing is toast. Any other suggestions are wlecomed.

SanDisk Guru
Black-Rectangle
Posts: 2,568
Registered: ‎09-06-2008
0

Re: My Sansa Fuze won't turn on, even when connected to the computer.

[ Edited ]

What that procedure does is to force MSC mode--the basic WIndows USB connection. So if Windows is showing "found new hardware," it doesn't have to go through a wizard because it already has a generic USB driver installed.

 

Do it again and open up Windows Explorer (My Computer in XP) and see if two drives are there, the Fuze and Removable Drive (for the card slot). Meanwhile, though, the Fuze should show Connected.

 

Are you connecting the USB cord directly to the computer.  A hub won't transmit enough power.

 

And you could still also have a bad cord.

Newbie
bashman-95
Posts: 1
Registered: ‎01-28-2011
0

Re: My Sansa Fuze won't turn on, even when connected to the computer.

W:smileysurprised:W!! Throwing it against a wall acually helped who needs computer gurus when you have anger and frustration!:smileyvery-happy:

Newbie
pammygirl
Posts: 1
Registered: ‎02-03-2011
0

Re: My Sansa Fuze won't turn on, even when connected to the computer.

It worked!It worked!It worked!It worked!It worked!It worked!

THANK YOU CHADER WHEREVER YOU ARE!!!!!!!!!!!!!!!!!!

Newbie
ELVIS
Posts: 1
Registered: ‎02-05-2011
0

Re: My Sansa Fuze won't turn on, even when connected to the computer.

I HAVE REGISTERED, CUS MY SANSA FUZE 4GB IS NO TURNING ON. SO IM LOOKING FOR HELP

SanDisk Guru
Black-Rectangle
Posts: 2,568
Registered: ‎09-06-2008
0

Re: My Sansa Fuze won't turn on, even when connected to the computer.

Have you looked through this thread for answers, Elvis?

Newbie
starrgirl
Posts: 3
Registered: ‎02-18-2011
0

Re: My Sansa Fuze won't turn on, even when connected to the computer.

Thanks to this thread I just revived my dead Fuze+.

 

Wow I was ticked off. Still am. I spent a lot of money on this, we shouldn't have to reset it and all this ridiculousness.

Newbie
chipper32952
Posts: 1
Registered: ‎03-07-2011
0

Re: My Sansa Fuze won't turn on, even when connected to the computer.

I bought the sansa fuze 8 GB in Jan. 2011.  It's new and one other time, it wouldn't go off.  I was transferring an audio book and the lcd screen was blank but lit up and wouldn't go off.  It finally went off and then was okay.  That was about 3 wks ago.  Now I was just getting ready to play it.  I powered it up and it went off.  I figured the battery needed to charge so I hooked it to my computer to charge it and it wouldn't start charging and wouldn't power up.  I tried to reset it but nothing happened.  Anyone can help

SanDisk Guru
Black-Rectangle
Posts: 2,568
Registered: ‎09-06-2008
0

Re: My Sansa Fuze won't turn on, even when connected to the computer.

[ Edited ]

The white screen may have meant it couldn't handle one of the files you put on it. If you ever see a white screen again, hold up the power button for 15 seconds, and keep holding it past when the unit goes black to reset it.

 

If it won't recharge, it  is probably a bad cord, or you are trying to connect from a USB hub that is not providing enough power. Make sure the cord is plugged directly into USB port, not a hub. 

 

If the cord is bad, you could get a new generic one on Amazon for under $5.  

 

But since you are under warranty for a year from purchase, you could also call 1-800-SANDISK and ask about a replacement. Just make sure they replace both unit and cord.