01-10-2011 08:54 PM
Your battery's not charging. If you have tried the solution directly above your post, and it's still not connecting, then either you have a bad cord or or a bad unit.
If it's actually new, take it back and get another one (complete with a new cord--or try it with a cord at the store). If it's used, you could try replacing the cord. It might be as simple as that.
01-13-2011 05:58 AM
Alright, sorry it took so long. Just did what you suggested and nothing on the Sansa happens. On the PC, the little "new hardware found" icon shows up on the bottom right of the screen (I used my old Windows XP this time) but no popup came up like "Windows has found new hardware".
I purchased another MP3 player so there is less emergency (my wife uses it, not me), but I am worried that this thing is toast. Any other suggestions are wlecomed.
01-13-2011 08:46 AM - edited 01-13-2011 08:47 AM
What that procedure does is to force MSC mode--the basic WIndows USB connection. So if Windows is showing "found new hardware," it doesn't have to go through a wizard because it already has a generic USB driver installed.
Do it again and open up Windows Explorer (My Computer in XP) and see if two drives are there, the Fuze and Removable Drive (for the card slot). Meanwhile, though, the Fuze should show Connected.
Are you connecting the USB cord directly to the computer. A hub won't transmit enough power.
And you could still also have a bad cord.
02-18-2011 08:28 PM
Thanks to this thread I just revived my dead Fuze+.
Wow I was ticked off. Still am. I spent a lot of money on this, we shouldn't have to reset it and all this ridiculousness.
03-07-2011 08:22 AM
I bought the sansa fuze 8 GB in Jan. 2011. It's new and one other time, it wouldn't go off. I was transferring an audio book and the lcd screen was blank but lit up and wouldn't go off. It finally went off and then was okay. That was about 3 wks ago. Now I was just getting ready to play it. I powered it up and it went off. I figured the battery needed to charge so I hooked it to my computer to charge it and it wouldn't start charging and wouldn't power up. I tried to reset it but nothing happened. Anyone can help
03-07-2011 01:57 PM - edited 03-07-2011 01:58 PM
The white screen may have meant it couldn't handle one of the files you put on it. If you ever see a white screen again, hold up the power button for 15 seconds, and keep holding it past when the unit goes black to reset it.
If it won't recharge, it is probably a bad cord, or you are trying to connect from a USB hub that is not providing enough power. Make sure the cord is plugged directly into USB port, not a hub.
If the cord is bad, you could get a new generic one on Amazon for under $5.
But since you are under warranty for a year from purchase, you could also call 1-800-SANDISK and ask about a replacement. Just make sure they replace both unit and cord.