The white screen may have meant it couldn’t handle one of the files you put on it. If you ever see a white screen again, hold up the power button for 15 seconds, and keep holding it past when the unit goes black to reset it.
If it won’t recharge, it is probably a bad cord, or you are trying to connect from a USB hub that is not providing enough power. Make sure the cord is plugged directly into USB port, not a hub.
If the cord is bad, you could get a new generic one on Amazon for under $5.
But since you are under warranty for a year from purchase, you could also call 1-800-SANDISK and ask about a replacement. Just make sure they replace both unit and cord.
