Fuze not being recognized

This is a half bump, half new information.  After playing around, I finally got Windows XP (SP2) to kind of recognize the device.  I see a USB icon pop into the system tray for a second, then dissappear.  After a second or two, the icon comes appears again.  I managed to double click it and the USB dialog popped up.  It stated:

"One or the USB devices attached to this computer has malfunctioned, and Windows does not recognize it.

Recommendation:

 Try reconnecting the device.  If Windows still does not recognize it, replace the device"

So… any new idea’s or am I making use of my Best Buy warranty (for the 2nd time with a Sansa product…) on this one?  Thanks again for any help at all.