Fuze+ microsd card not recognized?

I just got this player for christmas, and I popped my 8gb uSD card out of my old Fuze (which is now dead) and popped it into the Fuze+.

When booting it says error reading uSD card, format it as Fat32 (it already is), and when I try to re-format it from the player, it says no uSD card detected, even though I can access it over usb from my computer.

I guess the firmware still needs some work…

You can format the microSD or SDHC card when the player is connected to the PC USB port only.  The Fuze+ Format command only formats the Internal Memory.

Do you have a card reader to check the card directly on your PC?

Bob  :dizzy_face:

Oh hey, I didn’t see I got a response to my post.  My computer doesn’t have a SD card reader, but the computer can see the uSD card through the usb connection with the player.

I was waiting until new firmware came out in hopes that it would fix this issue, but the one that came out a couple days ago didn’t change it.  I’ve tried formatting it in both linux and windows (while the player is plugged into the usb port).  Neither changes the error messages I’ve seen, even though it looks properly formatted on the computer.

I tried the 16GB microSD trick. Didn’t work. Called tech support, spent over an hour with her. She got me through updating the firmware and checking different size microSDs on the Fuze+ and other devices. Bottom line the 16GB doesn’t work in the Fuze (“FORMAT fat32” deal). I have a support number and was told it will be fixed and someone will get back to me within 48 to 72 hours. Stay tuned.

Any updated advice on this problem? I just bought a 16gb Fuze+ to replace my old 8gb Fuze. Trying to use a Sandisk 16gb micro SD card. I get message “File System error! Please format the uSD card to FAT32” and when I go to the settings menu to format the card, I get " No uSD card found".

Even though the SD card showed that it was already formatted as FAT32, I reformatted using my PC. I’ve scanned the card for errors and found none. I can also drag and drop from the Fuze+ internal memory to the SD Card (with adaptor, not inserted in Fuze+) using my PC with no problems.

When I connect the Sansa Fuze+ to my PC I can go to My Computer and am shown both internal AND external storage (sometiomes) however any attempts to drag and drop onto the SD Card while it’s in the Fuze+ receives an error message that the files can’t be copied (no reason given).

I have updated the Fuze+ to the most recent firmware.

Any solutions found yet?

Do you have the latest firmware for the Fuze+?

Yes, as stated in my original post: “I have updated the Fuze+ to the most recent firmware.”

 

I did that yesterday and I ran the Sansa Updater again today just to be sure there were no more firmware updates available.

Hi, i have an Fuze+ 4GB und bought me an sandisk 8GB micro sdhc card and get the same error messages. But when i use the usb-micro sdhc adapter thats worked on my pc, only the fuze+ cry thats the format was wrong. when i use the integrated formation tool i get the error: no usd card found. newest firmware is allready installed, checkdisk was OK. any sollutions? thanks for support

Time to call for Godzilla.

Here is a handy link for theSD Card Formatter Utilityfrom the SD Association.  Bet you didn’t know such an entity existed!  The problem with unrecognized cards may be that the Secure Digital part of the card is corrupted.  Normally, this is a reserved area, but weirder things have happened, right?

As a footnote, normally formatting from Windows should be just fine, but try this utility if there are any issues with your microSD card.

The microSD card can be mounted in the Fuze+ with the device powered up.  You will note that the device will begin reading the card as soon as it is mounted.  Now go and load that puppy up with your favorite music and videos!!

Bob  :smileyvery-happy:

hi bob, thanks for reply. i use this software, but this workaround dont work. i get allways the error message: “File system error! Please format the uSD Card to FAT32” why can windows handle this card without problems? iam the only one with this problem… omg the fuze+ was not a week old and the micro sdhc card three days. need the fuze+ a special cluster size or standard?(i use standard)

Hey there, I just got my Fuze+ in the mail today and I’m having the same problem with my 16gb microSD. I tried formatting it in both the player and in my card reader and got no results. I also have the latest firmware. I’m gonna have to call tech support I guess and see what they can do. I’ll keep you posted and let me know if anyone here figures this out. Thanks!

I am having the same problem. 16GB Sandisk microSDHC card. 8GB Fuze+. Latest firmware as of 3/31/11. Any updates from Sandisk? I tried a 4GB microSDHC that I have in my Blackberry Bold and that reads just fine. That is also a Sandisk microSDHC card.

As an update to my original post, I tried formatting the card both using a uSD to SD adapter in a laptop, as well as through the Fuze+ in MSC mode. I tried exFAT, NTFS, and FAT32 (4 byte through 64 kbyte allocation units) and nothing helped. I even tried formatting the card using the SD formatter mentioned previously in this post. I think it’s funny that the manual shows a 16GB uSD card in the picture.

Not saying this is it, but there have been a lot of 16 & 32GB counterfeit cards sold the last year or so. These are primarily coming out of China and are being sold at unbelieveably low prices on eBay and other similar on-line sites.

You can check the cards with the free h2testw utility.

Definitely try the h2test utility Tapeworm recommends, to see if the card is OK.  There are plenty of bogus cards out there, what they do is write a fake directory on the card (the SD Formatter rewrites part of this area).

As for cluster allocation, the Sansa does great with 32kb clusters , as opposed to Windows’ tendency to favor 4kb.  The smaller size causes some serious overhead in reading from the card.

Bob  :smileyvery-happy:

i tried this Tool (h2testw), its say there are no Errors. i also Format the uSD Card with 32kb Cluster Size, the same error. With the MicroSDHC to USB Adapter the Card works fine. When I Plug the Card with the Fuze+ i get allwas the same Error Message on Fuze. when Connect the Fuze+ to my Computer i can write any Data to this Card there no Problems, but after disconnect from the pc i get this error. i dont know!?! i think this card has no Errors, i think thats the Player! what do you think?

First, does the card show up under Settings > info?  Start with the Fuze+ turned ON, and install the microSD card.  Let me know if the player displays the Reading Card screen once it is inserted.

Bob  :wink:

hi bob, under info i cant see the GB from the card. I dont see after plugin the card the “reading card screen” only the FAT 32 Error. i can go in the menu to the extern card but i dont see any stuff on them. thats strange… (Version 02.37.01F) has the firmware an error?

Edit: I plug the card to the fuze+ connect this to the pc and i CAN convert moviefiles to the crad with sansa media converter(this tool detect the card correctly). but i cant see any stuff on them in the fuze+. NOW iam really confused!

I have the exact same problem with my Fuze+ and SanDisk MicroHC 16GB memory card.  I bought them both together last week from amazon and the card wouldn’t work from the start.  My computer reads it just fine and sees it as a FAT32 card. 

I’m really starting to think buying this player was a mistake. 

Counterfeit microSD cards cause everyone untold grief, from the customer to the manufacturer.  If formatting using the SD Formatter utility does not help, try the h2testw utility above, and see if the capacity of the card matches the printed capacity.

You can also try using a card reader to see if the card operates normally. After ruling this out, you may have an issue with your Fuze+ and its integrated card slot.  See if you can address the card from the computer when the card is mounted.  I like to connect in MSC mode by starting (on the device) with Settings > USB Mode > MSC.  Plug in, and once the Fuze+ is recognized by your PC, right click on Computer / My Computer and select Manage.

You can then have a look at the Fuze and microSD card to see the format employed (FAT32), and the amount of space used.

Lastly, you can contact Support at 1-866-SanDisk for assistance with your Fuze+.  Try to rule out any issues with the microSD card first, as it will save you a lot of headache, and time too.

Bob  :smileyvery-happy: