I had similar issues, very little help from tech support, and very frustrating to reformat each time. I went so far (in desperation) as to returning it 3 times and getting a different color- thought that may out smart the issue. I found the Phillips 8 gig to go unit for $20 dollars less-it is Rhapsody compliant and works as easy as any Sansa product- drop and drag. The best part is this device has been bullet proof from day one. I don’t have time for reformatting, returning, or excuses…cut bait and move on to a quality product that does what it should…_ PLAY MUSIC _! Good Luck!
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