Reply
Newbie
Posts: 1
Registered: ‎07-30-2008

Computer not recognizing Sansa Fuze - SOLVED!

[ Edited ]

Gday

 

I thought Id share my experience of how I fixed the problem of my computer not detecting my Sansa Fuze, because it seems like alot of people are having the same problem.

 

I received my Fuze in the post today. I bought it new over ebay from a dealer in Sydney and its wicked.. but I was shattered to discover that when I plugged it into my PC I was unable to access it, or see an icon anywhere. When I first plugged it into my PC I got a message saying ‘new hardware found… installing driver. Then I got a message saying ‘this device may not be working properly’.

 

I searched the forums here and did all the things people suggested:

I knew that my system met the minimum requirements and that I was running Windows Media Player 11. I tried soft resetting (hold off button for 10 secs), formatting, resetting to factory standards, I rebooted my PC several times etc… none of this worked.

 

Next I looked in the Device Manager and this is where I was able to fix the problem. (Right click My Computer  >  properties >  Hardware’ tab  >  click ‘Device Manager’)

 

I noticed that when my Fuze was connected to the PC there was an entry under ‘Universal Serial Bus Controllers’ in Device Manager which said ‘Mass Storage Device’ and it had an exclamation mark next to it. When I right clicked, it said… 'this device is not working properly'. (This was my troubled Fuze obviously and for what ever reason the drivers that windows had installed for it were not working properly).

 

So I Right clicked on the Mass Storage Device icon and selected 'uninstall'… then OK’ed it.

 

Next I shut down my PC and disconnected the Fuze  > Reboot PC with Fuze disconnected.

 

Turn Fuze on (Don’t connect it yet). Go into the settings  >  System Settings  >  USB Mode  >  change from default ‘Auto’ to second option ‘MTP’

Then connect your Fuze to the PC.

 

When I did this my PC detected the Fuze and was able to install a correct driver for it…

 

Go back into the Fuze Settings and change USB Mode back to ‘Auto’.

 

Having done this my PC recognizes the Fuze everytime and it shows up as a portable device in Windows Media Player.... However Im still having trouble getting Winamp to behave properly with it!

 

That went a long way to fixing the issue for me… hopefully it will work for others too.

 

Cheers

 

www.lukas101.com

 

 

Message Edited by Lukas101 on 07-30-2008 03:37 AM
Newbie
Posts: 1
Registered: ‎12-25-2008

Re: Computer not recognizing Sansa Fuze - SOLVED!

THANK YOU. I was getting so frustrated when it wasn't getting recognized. This method worked flawlessly for me. Thanks again.
SanDisk User
Posts: 81
Registered: ‎12-07-2007

Re: Computer not recognizing Sansa Fuze - SOLVED!

 

I think MTP is a microsoft protocol.

 

If you are using a windows machine, please just use MTP since it works better on Microsoft Operating System.

 

 

Newbie
Posts: 14
Registered: ‎03-15-2009

Re: Computer not recognizing Sansa Fuze - SOLVED!

[ Edited ]

didn't work

 

Message Edited by HassanB on 03-18-2009 02:44 PM
SanDisk Fanatic
Posts: 294
Registered: ‎03-24-2008

Re: Computer not recognizing Sansa Fuze - SOLVED!


kevin02454 wrote:

 

I think MTP is a microsoft protocol.

 

If you are using a windows machine, please just use MTP since it works better on Microsoft Operating System.

 


MTP == Media Trasfer Protocol.

Yes, it's developed by M$, but that doesn't force you to use it on Windows PCs.

MTP is also supported via libmtp on Linux & MacOS, but YMMV.

It is now an open USB device standard.

 

MSC == Mass Storage Class

Makes your Fuze look like a USB disk drive - and therefore useable on just about any computer with hardware & OS less than 10 years old.

 

Auto == try MTP and fall back to MSC if it doesn't work.

Relies on some non-standard M$ jiggery-pokery that Windows does when a USB device is plugged in. Probably best avoided, then at least you knowhow you expect the player to connect.

SanDisk User
Posts: 52
Registered: ‎04-16-2009

Re: Computer not recognizing Sansa Fuze - SOLVED!

i tried it hoping can solve me the battery charge problem, but nothing, my mattery want charging only for 2 minutes than seems full of charge, in MSC mode i have the same , but in 10-15 seconds.

 

FLAC Attack!
SanDisk Fanatic
Posts: 294
Registered: ‎03-24-2008

Re: Computer not recognizing Sansa Fuze - SOLVED!

[ Edited ]

Sounds like a faulty battery. If the retailer will replace, do that, else get an RMA from Sandisk support via an EBox:

 

http://www.sandisk.com/Retail/Default.aspx?CatID=1668

Message Edited by daytona955 on 05-01-2009 02:18 AM
Newbie
Posts: 1
Registered: ‎05-01-2009

Re: Computer not recognizing Sansa Fuze - SOLVED!

I tried your trick, but Windows can't find any drivers for my device and the sandisk website isn't terribly helpful either.

Is there a set of drivers I can download somewhere?

 

 

SanDisk User
Posts: 52
Registered: ‎04-16-2009

Re: Computer not recognizing Sansa Fuze - SOLVED!


daytona955 wrote:

Sounds like a faulty battery. If the retailer will replace, do that, else get an RMA from Sandisk support via an EBox:

 

http://www.sandisk.com/Retail/Default.aspx?CatID=1668

Message Edited by daytona955 on 05-01-2009 02:18 AM

the first one had this, the replacemets have this too.

what can i do?

 

FLAC Attack!
Newbie
Posts: 1
Registered: ‎05-14-2009

Re: Computer not recognizing Sansa Fuze - SOLVED!

So,

I would try this, but there is absolutely no sign that my Sansa is plugged into my computer, except for the fact that IT says it's connected.

I have a Windows XP, I have Windows Media Player 10, I have NO sound card, ummm... what else?

Now, I know my Fuze does work, cuz i've taken it to school with me and put music on it, but at my own computer it doesn't even show that there is a "Mass Storage Device" or any such thing connected.  

It's driving me nutz.

If anyone has any suggestions as to what to do, that would be grand.