Charging problems

My fuze+ 16gb just arrived yesterday, and guess what!?  

Won’t charge…

I’ve tried every suggestion in these forums using Multiple USB ports of 3 different computers, plus trying with a AC adapter.  

Nothing works =[

I hear updating the firmware might help?  But that’s now doable when you have less than a 50% charge. (currently at 14% - was 48% when I took it out of the packacge and hooked it up, initially - it has less and less power after each charging attempt)

I guess it’s time to contact the returns department.