Battery depleted when not in use?

LOL.  I contacted Sandisk tech support and was told to re-install the latest firmware…again!! and come back if I had same issue. I guess I’ll be contacting Sandisk in a couple of days then. My mistake for not giving credit to all the bad reviews that came up for this unit initially. Oh well, I will probably look somewhere else next time.

I have a unit I have not used for over a week.  It is at 98%.  I think some power is used to run the clock.  2% for 7 days does not seem too much.

Update: 

…contacted Sandisk support.  With the unit off, they had me press and HOLD the power button for 20 full seconds (takes two hands for sure to hold it htat long).  While holding it down, the Fuze+ comes on but then the screen goes dark (still keep holding for 20 more seconds).  This apparently resets some learning but does not affect stored music and only a few personalizations had to be reconfirmed.

That was last Friday.  They opend a case# which they said would be active for one week.  They said to then charge it for at least 3 hours on a USB port (not a plug-in charger) and then use it as normal and see if that fixes it.

Since then I’ve listened to music for about 5 hours total over the weekend and then full charged it yesterday evening while adding some more MP3/albums.  I also fully charged my wifes Fuze+ at the same time.  Both were then turned off and sat overnight. I waited for 12 hours to check them both today:

My wife’s charge bar is imperceptibly less than 100%  Mine is down about 15%

I guess I’ll wait a few more days to make sure and then call customer support again to get an RMA is it’s still doing it…

Thanks everyone for the insight,

pdumas7, is there somewhere in the menus where you can look at the exact charge amount?  I noticed you mentioned 98% after 7 days.  appreciate any insight…  -Dan

yep go to settings>info. If it taking battery power to run the clock give me a clock that WORKS not that keeps resetting itself everytime it’s turned on!

Ah, yes!  Found it in Settings …thanks!

Thanks Tapeworm and everyone else too.

Yeah, it definately has a problem.  My wife’s fuze+ is still at 100% (for days …and that includes powering up to check) but mine loses at lest 5% overnight and 10-15% in 24 hours of non-use.  Must be a bad battery.

It’s funny how it takes a while to notice it.  At first I thought with putting  music on and learning how to use it since the display is on a lot I figured I was just using a lot more power.  It wasn’t until weeks later that I actually let it sit a few days and it was almost half-discharged --yikes!  Now we know why, I think.

Enjoy!!

-Dan

too bad that the clock is not even run! It comes back to the time first set

Same problem here, noticed at first use

RMA approved yesterday and Fuze+ sent today.  Should receive replacement in 7-10 days after they receive it.

This is the first problem we’ve ever had with any Sansa product so never had to call before but nice to kjnow they stand behind it with good service. 

Can’t wait to get it back !!

My RMA was approved yesterday but unfortunately I still do not receive the email with the link to the UPS tracking label. I’m confused. I have asked on the “MySansa” page, had a chat session with a support rep and the only thing he did was to re-sent the RMA approval email. Is this normal? I don’t have the return label nor know the return address I should send the unit to. He told me I should receive the second email at the end of the day but who knows. Frustrating indeed.

Did you give the rep a valid e-mail address?

Did you make sure he (or she) spelled it correctly?

Have you checked your Spam and/or Junk folder?

Yes to all 3 questions. I checked my email and my sansa profile this morning and the status of the rma is “RMA in transit”, but I still do not have the return label. If only I could have the return address, I’ll return the unit on my expense. I guess I’ll be calling (no more chats) if I don’t receive a reply in a timely fashion. Thanks Tapeworm for responding.

My defective unit was received on August 8 although it was posted as rcvd the 9th. Anyway, I had to send it at my expense and I am still waiting for the replacement. A wait period of 2-3 weeks is simply nonsense. Why make the customer wait so long? One thing is certain, I am staying away from Sandisk players in the future; there’s got to be better players out there and better customer service as well. Just my 2 cents.

Still dealing with this issue. Have been given 2 different ship dates but actual shipping does not happen. Accepted different color as mine was not available; still no shipment. Countless chat sessions, phone calls etc, with no avail. I am just about to give up. To be honest I don’t know what the holdup is. I purchased my unit on ebay using Paypal, I did not pay with stones or whatever. Im so frustrated with the RMA process. Sandisk have made everything in their power for me to not want to buy anything from them anymore. Well maybe I can order my own death!; I guess I’ll be inmortal then.

never noticed until fairly recently but i think mine has this issue too

it almost seems like it started after some of the numerous firmware upgrades

by any chance do any of you also have the time issue? My batt stopped dropping  after I fixed the time issue.

i’d love to test that theory…

how did you stop the time not keeping aftera reboot bug ?

Im also gearing up for another reformat on my player here pretty soon so experimenting is possible.

I’m formatting cause im adding ReplayGain tags to all my music in case anyone is curious

Replacement finally shipped. All hope was not lost. I now have a backlog of new music I need to deal with. I can’t wait!:smileyvery-happy:

update:

Well, it would seem it was a defective battery (see my earlier postes in thei thread). 

I’ve been using teh replacement Fuze+ now for 4 months and no problems whatsoever …it can sit for a week or two will lose zero charge (as it should be for Li ion batery (same as a cell phone that’s completely off).

Thanks Tapeworm and SanDisk …the replacement Fuze+ works great – I’m so glad I checked here since the defective unit was driving me nuts! -lol

-Dan

I wonder if I have a similar problem.

I purchased my Sansa Fuze+ from eBay in July and it seemed to be ok until a few weeks ago.

I charged it then found a few days later it was dead and would not power on.

Today after not using it for about a week and a half, but having left it fully charged, it’s dead again.

I tried to charge it using a Mains Charger with USB Socket, and every few minutes it would show the “flower” logo as if it was powering on, then a few seconds later the “disappearing pixels” image and the screen would go black again.  It would apternate between this and a Battery image with a red bar to the left, about 5% at a guess.

I left it doing this for a good 30 mins, but no joy.

Tried charging on the USB port, and nothing happened.  Tried pressing the Power Button for 30 seconds, no change.

I then connected the USB cable while pressing the Volume Down button, and after about 5 mins it did connect, but did not load the Sansa Updater.   I manually loaded that and I do still have the latest version of the Firmware.

It’s been showing Connected for about 15 mins or so, now the screen went black again and I can’t see it connected on the Desktop.

Very frustrating as it’s fairly new…

Call SanDisk Tech Support about a possible warranty replacement.