Many reasonable, valid points made, thank you. But please do not attack my lack of tech knowing, this is consumer product and I am consumer. All capitals show frustration that no help arrive after so long, help -help-!!! If not whining on Sansa forum that is found at Sansa web site not be noticed by Sansa then something big time wrong!!! Again saying I should find own solution to product, then I would be engineer or write code, I do not, I am only requesting what the laws of US require of makers, truth and product that does what is claimed!!! Maybe I say, give me $10,000 and I make all your problems go away, and nothing happens, you say “oh well” to bad for me? If Sansa not read or take notice of forum on their website then should not be on their website, should be on private pages with disclaimer. Didn’t someone say to ‘Say what you mean and mean what you say’ ? Product should work, if tied to bum software company, tweak product release as new named product with new software that works. Happy consumers put Ipod away and buy Sansa. and yes tapeworm did say in a 2008 post that royalty tracking was issue for having Fuze connected when using SMC. So sorry for whinig but I don’t know SAnsa CEO phone #'s…tahnk yo all, I wil try video4fuze, thank you…safe journey, bye-bye
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