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Newbie
Posts: 2
Registered: ‎07-03-2014
Accepted Solution

sansa clip zip not working

I have just been given this device and i cannot get it to switch on.

the display shows 'file not found' and the shows 'Plug USB cable'

other times is shows a rockbox display and a file not found message.

I have tried holding the power switch for 20 seconds but it doesnt work.

Please help Smiley Sad

SanDisk Guru
Posts: 1,265
Registered: ‎04-24-2009

Re: sansa clip zip not working

With the device powered off, hold the left array button, and then plug in USB. Do not let go of the button until it boots. Once you have USB working, update the sandisk firmware. That will restore the firmware to normal.
Newbie
Posts: 2
Registered: ‎07-03-2014

Re: sansa clip zip not working

Saratoga, thank you so much. 

It seems to be OK now