Do you have embedded album art? If so, remove it. If you have a card in the player, is it class 4 or slower? Also, never insert or remove a card while the player is on. What format are your files? If there is a card in the player, try removing it and see if the player works okay. If there is no card in the player, and you have copies of the music in your player also on your pc, you could format the player using the player menu, and delete all the songs on the player. If the player still doesn’t function properly without songs on it, then the problem is either the player firmware or the hardware. If you manually install the latest firmware and that doesn’t help, then you probably have a hardware problem.
If the player is okay without your music files, then the problem may be your music files. Perhaps they might just need to be copied to the player after it has been formatted. Perhaps some are corrupted, or your tags are incompatible with the player. What format are your files? What format are the tags?
