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SanDisk Guru
Posts: 16,040
Registered: ‎04-17-2008

Re: Sansa Clip Zip Firmware 01.01.21

Thank you for being so forthcoming. I'm sure you'll get hundreds of responses guessing at what your issue might be.

Newbie
Posts: 6
Registered: ‎01-08-2014

Re: Sansa Clip Zip Firmware 01.01.21

I'm sorry but I donot know what the problem is on the files, they looks no difference with proper files. 

All the files can be played well on my PC and zip with 01.01.20.

SanDisk Guru
Posts: 1,262
Registered: ‎04-24-2009

Re: Sansa Clip Zip Firmware 01.01.21

I would just use 01.01.20. The freeze that 01.01.21 is supposed to fix appears to be quite rare.
Newbie
Posts: 3
Registered: ‎10-04-2013

Re: Sansa Clip Zip Firmware 01.01.21

I did post a report about an issue like the one described by liuchang.

 

Bug report with firmware 01.01.21. Device hangs up/freezes after finishing a track.

Newbie
Posts: 2
Registered: ‎04-29-2014

Re: Sansa Clip Zip Firmware 01.01.21

Yes, I saw that post and commented on it, since I'm experiencing the same freeze-reset issue.  It sounds as though downgrading the firmware solves the problem. 

 

Two questions: 

 

1. How does one downgrade if one owns a new Clip Zip with the latest firmware and

2. Do you happen to have a link to FW 01.01.20?

 

 

 

SanDisk Guru
Posts: 16,040
Registered: ‎04-17-2008

Re: Sansa Clip Zip Firmware 01.01.21


Pluvidagheepf wrote:

 

Two questions: 

 

1. How does one downgrade if one owns a new Clip Zip with the latest firmware and

2. Do you happen to have a link to FW 01.01.20?

 


1. Manually, according to the directions in the firmware post.

2. There's a great tool here, called a SEARCH function. Smiley Tongue

 

But here's your link:

 

http://forums.sandisk.com/t5/Sansa-Clip-Zip/Sansa-Clip-Zip-Firmware-01-01-20/m-p/270703#M2531

Newbie
Posts: 1
Registered: ‎05-16-2014

Re: Sansa Clip Zip Firmware 01.01.21

So I have no idea if this is firmware related, but the firmware version is the only difference between my old purple 4GB Clip Zip (running 01.01.20A), which worked fantastically for 18 months, until the headphone jack gave out, and my new black 4GB Clip Zips (. That's Clip Zips, plural. I'm on my second one in 5 or 6 weeks...

 

I have a few main problems, listed from least to most worrisome:

 

(1) The left and right buttons rewind/fast forward, but don't skip back/forward. Actually, I plugged my newest one into the computer yesterday (see issue 3), but somehow this magically "fixed" the issue. With both new Clip Zip, they buttons started out working, then stopped 2 or 3 days after I got them.

 

(2) I just timed it, and my Clip Zip takes 4:06 to turn on. That's 4 MINUTES and 6 seconds. I have a 32 GB microSD card in it that's almost full, but my GOODNESS, that's excessive!!! My old one took maybe 15-20 seconds. *trying again without the microSD card* Nope. Same. 4:08. (On the other hand, it only took 1:35 to refresh my media,, and that used to take like 4 minutes on the old Clip Zip! 1:35 isn't bad for 29GB of data, in my opinion!)

 

(3) When I try to plug it into my computer....... it just power cycles for forever and doesn't connect. Then after I give up (30 minutes later or whatever) and unplug it from the computer, it'll boot to the "Connected" screen. AFTER it's unplugged. And then it won't turn off unless I plug it back it, then unplug it again. WEIRD.  OOooh... It just connected but now it's saying the USB device isn't recognized. Not good.

 

Could this be a firmware issue? If so, I'm not sure how I can fix it, since I can't connect it to my computer. I haven't tried formatting it or restoring it to factory defaults. Didn't want to do anything "rash" until I polled the audience... Smiley Wink

 

Did I get two lemons in a row? Will the third one be a charm? HELP if you can!

Sara

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Sansa Clip Zip Firmware 01.01.21

I would try:

 

--  Manually reapplying the firmware--software glitches indeed can occur.  Easy to do, and this will not affect your user content on the player.  See the firmware sticky thread at the top of this forum.

 

--  If that doesn't help, re-formatting the player, under its System settings--this can fix odd issues.  Note that this will erase your user content on the player, so transfer what you want to save to your computer first.

 

Hope this helps-- 

SanDisk User
Posts: 22
Registered: ‎08-01-2014

Re: Sansa Clip Zip Firmware 01.01.21

Are there any planned updates in the future?  I got the newer Sport model which has a pitch corrected speed up feature on the audiobooks that I really enjoy and would like to see that feature on the older Zips.  Other than this one feature, the Sport seems very buggy.  The response I've gotten thus far is that I should not expect it to be able to read file names without cutting off half the characters and shouldn't expect the audiobooks to play in order.  I would happily go back to the Zip, but it would be nice if they could adjust the speed feature to include pitch correction.  It's really the best thing about the sport and I'm surprised they don't brag about it more.

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Sansa Clip Zip Firmware 01.01.21

The benefit you point to would be great to see in the other players, but given the age of the Zip player and the fact that it's been over a year since the last firmware revision, I would be surprised by any developments here.  But, one always can be pleasantly surprised.