Did you follow the instructions at the top of this thread, as to how to do the update process?
Specifically, as instructed above:
• Remove any external card from the Clip Zip before performing firmware update
• Ensure your battery is > 50% full.
• Plug in your Sansa Clip Zip to your computer.
• Extract the clpza.bin file from the .zip file you just downloaded into a folder on your computer.
• Once extracted, drag the file to the root directory of your Sansa Clip Zip
Note: If connecting in MTP mode drag and drop the Firmware file to the root of the Internal
memory Folder
• Disconnect the Sansa Clip Zip and let the firmware update begin.
• Once it finally finishes doing its update, it will turn itself off.
• Turn the Clip Zip on, Select your language and region preference
• Once its back to the main menu, head to “Settings” >“System Settings”> “Info”, and verify the “Version” is now 01.01.21"x".
