neutron-bob thumbs up for the solution.
i bought the first clip-zip and after 3 days it crashed. i took it to the store, they sent it to the company for a repair, and after a week they told me that i will get a new one.
the new one crashed on the first day. I know i could ask for a new one every time 
if I ever want a different colour, all i have to do is bring it back to the store after a freeze.
i don’t expect store owners to know how to fix products that they sell, but the servicemen at the company should at least know to try this method before even taking it apart.
