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Newbie
Posts: 5
Registered: ‎06-12-2013

MP3 files skipping

Out of nowhere MP3 files on my SCZ started skipping. It started with soe podcasts I wanted to listen to, but all my music was fine. I decided to restore it to factory settings and format it. When I put my music back on it all started skipping like a record and it would just move onto the next song. I even bought a new Sansa Clip Zip and tried again, only to have the same problem. WMA files do not seem to be affected by this.

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: MP3 files skipping

Does it help if you reapply the latest firmware? (See the firmware upgrade sticky thread at the top of this forum, for the firmware and easy-to-apply instructions.)
Newbie
Posts: 5
Registered: ‎06-12-2013

Re: MP3 files skipping

Just tried it. Didn't seem to work. All the files play fine on my computer and such, but when put onto the player they skip.

SanDisk Guru
Posts: 15,983
Registered: ‎04-17-2008

Re: MP3 files skipping

What is the bit-rate of the files that the skipping occurs on? Too low (like on some podcasts) have been reported to cause this.

Newbie
Posts: 5
Registered: ‎06-12-2013

Re: MP3 files skipping

How would I figure out the bit rate?

SanDisk Guru
Posts: 15,983
Registered: ‎04-17-2008

Re: MP3 files skipping

Pause the song (top button)to stop the skipping, and press the down button. Select the track info and scroll down; the bit-rate will be displayed.

 

Or while connected to your computer, hover over the file with your mouse pointer in Windows Explorer and it should diplay information about the file, includiing bit-rate. Or you can open the files up in MP3Tag; there is a column for bit-rate.

 

 

Newbie
Posts: 5
Registered: ‎06-12-2013

Re: MP3 files skipping

Okay, they're averaging over 150 kbps. I didn't check all of them as I have hundreds of songs. I'm not sure what a normal bit rate would be, or how I would go about changing the bit rate for over 500 mp3 files. 

SanDisk Guru
Posts: 15,983
Registered: ‎04-17-2008

Re: MP3 files skipping

[ Edited ]

~150kbps bit-rate should be OK. Let me suggest something that will seem like it's out of left field here, but just so all the bases are covered bear with me . . .

 

You mentioned you got a new player and it's skipping as well. We hear this "skipping" problem fairly frequently here, and believe it or not 9 times out of 10, it's because the user does not have the head/earphone plug fully seated into the headphone jack.

 

The headphone jack (particularly on brand new units) is sometimes very tight, and one must sometimes push and twist the plug at the same time to get it all the way into the jack. The other 1 out of 10 times the cause for skipping audio is a too low of a bit-rate (like 64 or even 32kbps). Since your files seem to be above this, either your headphone plug isn't all the way in, or there's another cause we haven't encountered on this forum yet.

 

Indulge us and try to see if your head/earphone plug will go any further into the jack (bear down and twist; you won't break it) and if that helps your issue.

Newbie
Posts: 5
Registered: ‎06-12-2013

Re: MP3 files skipping

That didn't seem to work. I tried with multiple headsets, and I'm looking at the line on the display, and the little dot is actually skipping backwards, and eventually just quitting and moving onto the next song.

SanDisk Guru
Posts: 15,983
Registered: ‎04-17-2008

Re: MP3 files skipping

Well OK, at least we ruled that out. Sounds like the files might have gotten corrupted somehow. Do they play OK on your computer? Might try formatting the player and re-loading them. Another good idea would be to check them with ChkDsk that could possibly repair them using the /f switch before transferring them back to the player after formating.