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Newbie
foma18
Posts: 4
Registered: ‎01-02-2012
0

Re: Freezing on Refreshing Your Media

[ Edited ]

Hi everybody. I have the same problem with the Clip Zip freezing during the "Refreshing your media" process. I don't synch using a Mac, so all this Apple talk isn't relevant to me. 

 

I just recently purchased a SanDisk 32 GB micro SDHC card and the clip zip.

 

When I transfer music onto the card (I have a separate card reader) and place it in the Clip Zip, the refreshing process begins. 

 

The status bar makes it to about 50% when the Clip Zip completely shuts down. 

 

I have about 6G of music on the 32GB card. 

 

I get the impression that the Clip Zip cannot handle this much processing. 

 

Does anybody else have this issue?

 

SanDisk Guru
Tapeworm
Posts: 15,129
Registered: ‎04-17-2008
0

Re: Freezing on Refreshing Your Media

Why not load the card while it's in your Clip Zip?

 

And a freeze-up (or player shutdown) during the database refresh is almost always caused by the player not being able to read an ID3 tag of one or more files. This you can correct with a free tag-editor program like MP3Tag.

Newbie
foma18
Posts: 4
Registered: ‎01-02-2012
0

Re: Freezing on Refreshing Your Media

Thanks Tapeworm. I'll look into the ID3 tag issue. I forgot to mention that the same issue happens when I load the card via the Clip Zip also.

 

I thought that it may have been an issue with having DRM .m4p files on the card (from Apple). But that was not the issue either. 

 

This only happens when I load music into the card. Not the internal memory. 

Newbie
foma18
Posts: 4
Registered: ‎01-02-2012
0

Re: Freezing on Refreshing Your Media

So I narrowed the problem down to one particular album, by process of elimination. Any tips on what could possibly be the issue within the ID3 tag??? 

 

Everything looks okay to me, but then again, I'm not sure what I'm looking for.

 

This also seems to be a widespread issue. Is there a sticky post I can refer to?

Newbie
foma18
Posts: 4
Registered: ‎01-02-2012
0

Re: Freezing on Refreshing Your Media

Ok. I think I fixed it. I downloaded the "Mp3tag" application  here . 

 

Start the application pointed to your music directoy (for me it was my Itunes directory).

 

Then, I found the album that was giving me the problem. 

 

Highlight all the songs of the album and right click. You'll see a menu option titled "Extended Tags...".

 

Under the "Metadata" menu, I deleted every tag except:

 

ALBUM

ALBUMARTIST

ARTIST

TITLE

TOTALTRACKS

TRACK

YEAR

 

The others, which seemed Itunes related, I'd deleted by hitting the red "X" next to the menu.

 

I'm hoping I can do this for my entire library.

 

Hope this helps anybody also having this issue.

SanDisk Guru
Tapeworm
Posts: 15,129
Registered: ‎04-17-2008
0

Re: Freezing on Refreshing Your Media

Glad it seems to have worked for you, but was there something wrong with the direct link to the program I gave you?

 

Go into the Tools menu and set the Write default to ID3v2.3 ISO-8859-1. This will insure the tags are in the format read easiest by the player. There are literally hundreds of posts, threads and/or discussions on Sansa players and ID3 tags here on the forum. Feel free to peruse some to get some tips.

 

And dont' forget to click the SAVE icon after you've made your changes. :smileywink:

SanDisk User
mdas
Posts: 22
Registered: ‎12-12-2011
0

Re: Freezing on Refreshing Your Media

Hi foma18,

 

It is great to hear from you that you figured it out.

____________________________
- MDas
Newbie
SirLoyne
Posts: 5
Registered: ‎01-09-2012
0

Re: Freezing on Refreshing Your Media

Milkerman - "I think many Mac products are great and thank Apple for desiging many nice products so that the PC side of the industry can follow."

 

The real genius of Apple was to convince people that Mac's aren't PC's. PC stands for "Personal Computer". If Mac's aren't computers, what are they?

SanDisk Guru
Miikerman
Posts: 7,411
Registered: ‎12-11-2007
0

Re: Freezing on Refreshing Your Media

:smileywink: I'd rather call the remaining 90% of the computer industry the "PC side" rather than the "non-Apple side." :smileywink:
Newbie
miccisue55
Posts: 2
Registered: ‎10-14-2012
0

Re: Freezing on Refreshing Your Media

So, my question is: how do you apply the mp3tag to a playlist that has already been built? The playlist is on Windows Media Player, all have been converted to mp3 instead of wva, but I still get the "sync is finished" then it starts on the refreshing your media and stops. I even left it overnight to see if it would finish. Um, nope.

 

Also, once it gets stuck on the "refresh" thing, you can't even try to get to "settings" to correct anything.

 

What is even more strange is that I have the same music on an older Clip, but it is old enough it's not real reliable, so I bought the new Clip Zip. Can't figure out why there's no problem with the tags on one, but are with the new and improved one. Go figure.

 

Thanks for any help you can give me.