Computer will NOT "see" either of two Sansa Clip Zip devices

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1

I thought my “old” Sansa Clip Zip player went bad when my computer would not see it when plugged in. I bought another one today. Computer does not see that device either.

Any suggestions. My old device has V01.01.20A and the new device is firmware V01.01.21A.

Grrr…

Rich

2

These things come set from the factory to Auto Defect mode as the USB setting. Try MSC mode (Settings > System Settings > USB Mode) and see if it will connect.

3

If that doesn’t work, you might try de-auithorizing the Clip under Device Manager (if you’re on Windows) and then re-connect up–this forces Windows to try to set up a new connection from scratch.

4

Guys, before posting I tried all your suggestions first (I read them on the forum prior to my first post). Nothing worked. Then I plugged both units in (at different times) into my wife’s computer. That computer recognized the devices. I then replugged them in to my computer and now that computer “sees” the units.

I don’t have a clue how they got fixed, but both units are now functioning properly.

Go figure…

Rich

5

Congratulations!  And I know the frustration feeling, having spent over 2 hours on the phone with a Microsoft tech. today (over a brand new computer and issue, no less)  . . . .