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Newbie
kvogrin
Posts: 3
Registered: ‎03-11-2012
0

Clip Zip Stuck on a Green Screen

[ Edited ]

Hello,

 

I have been trying to fix my clip zip, but no luck. Perhaps someone may have experienced the same issue.

 

I received a Kingston 4gb miscro SD card as a gift, and tested it on the player.

I was able to view the music on the card and play it with the player.

 

I believe it was the next time I used my player it showed a message to reformat (connect to a pc - formating was broken - FAT32 I believe). Since then, it has been stuck on a green screen whenever I power on. I have taken the card out and still the same. When I plug into USB, the computers I have tried on do not pick the sansa up. I have tried the firmware updater, and it is still asking to plug the device in (not recognizing it).

 

Thanks if you can help.

 

Kevin

SanDisk Guru
Miikerman
Posts: 7,405
Registered: ‎12-11-2007
0

Re: Clip Zip Stuck on a Green Screen

Have you tried a reset? (Hold the on button down for 30 seconds or more--sometimes even a minute.)
Newbie
kvogrin
Posts: 3
Registered: ‎03-11-2012
0

Re: Clip Zip Stuck on a Green Screen

Thank you for responding.

After the reset, the player will restart still stuck and showing a green screen.

SanDisk Guru
drlucky
Posts: 3,050
Registered: ‎07-18-2007
0

Re: Clip Zip Stuck on a Green Screen

does it connect to the computer? if so try formatting it and reloading the firmware. links for the manual firmware are at the top of this board. 

Newbie
kvogrin
Posts: 3
Registered: ‎03-11-2012
0

Re: Clip Zip Stuck on a Green Screen

I have tried a few computers and they will not detect it; I have also tried loading the new firmware and it will not pick the clip zip up - it stays on the step of waiting for the zip clip to be connected (It is conected but will not pick it up).

 

It does turn on when plugged in (the green screen shows) but will not detect.

 

Thanks you again for responding.

SanDisk Guru
Tapeworm
Posts: 15,127
Registered: ‎04-17-2008
0

Re: Clip Zip Stuck on a Green Screen

I think it's time to call SanDisk Tech Support. You may need a replacement unit under the warranty.

Newbie
roseta125
Posts: 3
Registered: ‎11-21-2013
0

Re: Clip Zip Stuck on a Green Screen

al you have to do is get the new firmware at the scandisk site.

Newbie
roseta125
Posts: 3
Registered: ‎11-21-2013
0

Re: Clip Zip Stuck on a Green Screen

get your firmware at their web site scandisk.

Newbie
roseta125
Posts: 3
Registered: ‎11-21-2013
0

Re: Clip Zip Stuck on a Green Screen

Just get your firmware at the scandisk site.

SanDisk Guru
Tapeworm
Posts: 15,127
Registered: ‎04-17-2008
0

Re: Clip Zip Stuck on a Green Screen

Is there an echo in here? :smileyfrustrated:

 

 

And on a year-and-a-half old thread? :smileyindifferent: