Reply
Newbie
Posts: 9
Registered: ‎07-16-2013

Re: Clip Zip NOT recognized by the computer

I cannot find a file that will download Windows Media Center.

 

I find it very hard to believe that SanDisk does not have a solution for this problem. I would think that when customers get the following message when they try to fix the problem that SanDisk - just ignores the problem:

 

When trying to update the driver software for the Sansa Clip Zip using Windows 7 device manager
Windows encountered a problem installing the driver software for your device
Windows found driver software for your device, but encountered an error while attempting to install it
MTP USB device
the dependency service group failed to start

 

The only reason I bought the Clip Zip was for WMA files to download from my library.

 

I cannot express how much I dislike the answer that I should do "research on how protected files and MTP mode works."

 

The manufacturer should do for it's customers!

 

As far as I am concerned when you make a product you should support it. From what I have seen they don't.

 

I believe that a lot of customers who have had this problem and only have one PC have just given up and either bought another MP3 player from SanDisk - or just given up and gone elsewhere. When their Clip Zip really still works.

 

But SanDisk doesn't care it is a 50 50 chance that they will get another sale without solving the problem.

SanDisk Guru
Posts: 3,230
Registered: ‎09-13-2008

Re: Clip Zip NOT recognized by the computer

I am not a Sandisk employee. Sandisk employees don't post here that often.  Sandisk employeees have a tag next to their username that says admin or mod.

 

 

 

You could try formatting the the player and deleting the files from it. It might work with the new computer in mtp mode after that.

Newbie
Posts: 9
Registered: ‎07-16-2013

Re: Clip Zip NOT recognized by the computer

I realize you are not a SanDisk employee maybe one of them who might go on this site, would give a sh*t about a problem that shouldn't be a problem.

 

I reformatted the player - nothing happened.

SanDisk Guru
Posts: 3,230
Registered: ‎09-13-2008

Re: Clip Zip NOT recognized by the computer

You tried reinstalling Windows Media Player?

 

Did you try deleting the player in control panel, devices and printers, then tried reconnecting it?

 

 

SanDisk Guru
Posts: 3,230
Registered: ‎09-13-2008

Re: Clip Zip NOT recognized by the computer

Are you connecting the player first before starting Windows Media Player?

 

i seem to remember years ago when I tried using MTP mode, Windows Media Player gave me problems if the program was running when the player was connected, or if the player was disconnected while Windows Media Player was running.

Newbie
Posts: 9
Registered: ‎07-16-2013

Re: Clip Zip NOT recognized by the computer

I can't find it in control panel - just looked again.

 

I cant find the player in devices and printers. No printer connected 

SanDisk Guru
Posts: 3,230
Registered: ‎09-13-2008

Re: Clip Zip NOT recognized by the computer

Newbie
Posts: 9
Registered: ‎07-16-2013

Re: Clip Zip NOT recognized by the computer

Yes I tried that - the error message in my original post is the result of following the directions of that solution.

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Clip Zip NOT recognized by the computer

SanDisk telephone numbers for Customer Support.

 

http://www.sandisk.com/about-sandisk/contact-us/

Newbie
Posts: 9
Registered: ‎07-16-2013

Re: Clip Zip NOT recognized by the computer

Do you think they can help?

 

Will call Monday evening.

 

Thanks

 

Oh. Someone told me how to uninstall Media Player - did it and still the same result. It won't load on the PC but will on the laptop.

 

Strange.