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Newbie
Posts: 9
Registered: ‎07-16-2013

Clip Zip NOT recognized by the computer

My Clip Zip works on my laptop running Windows 7, but will no longer work on my PC running Windows 7. 

 

I've tried regedit and going into the device manager where I get the following message when I try and reload the software:

 

When trying to update the driver software for the Sansa Clip Zip using Windows 7 device manager
Windows encountered a problem installing the driver software for your device
Windows found driver software for your device, but encountered an error while attempting to install it
MTP USB device
the dependency service group failed to start

From what I have been able to find those two are the only solutions on your website.

 

It seems it is a problem in the registry, but I don't know how to correct it.

 

Can you help?

 

Thanks

 

 

SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Clip Zip NOT recognized by the computer

[ Edited ]

Try turning on the player, going to settings, system settings, and change the usb mode to MSC. Try to reconnect after that. MSC mode is the  best mode to use as long as you don't need to use protected files.

 

Plug the player directly(not through a hub) into a rear usb port on your pc.

Newbie
Posts: 9
Registered: ‎07-16-2013

Re: Clip Zip NOT recognized by the computer

I did that again, just for you. I NEED the protected files for audiobooks.

 

Why will it work on one PC and not another, when it did work on both?

 

It seems to me there is some registry problem. I tried to delete the registry files as stated on your site - but there were some I could not.

SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Clip Zip NOT recognized by the computer

Try reinstalling the latest version of Windows Media Player. Together with the Windows Media Player are the MTP drivers.

SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Clip Zip NOT recognized by the computer

[ Edited ]

You might be having protection issues. I don't use protected files, however I think that the way MTP might work is that if there are any MTP transferred files on the player then the player won't connect to a different pc in MTP mode until after those MTP transferred files are deleted. I might be wrong about all MTP files on the player causing that, and perhaps it might only happen if protected MTP transferred files are on the player. You need to do some research on how protected files and MTP mode works.

 

If reinstalling Windows Media Player doesn't solve your problem, then you might have to format the player(using the player's menu) deleting all the files on it to get it to connect to a new pc in MTP mode. If you still have the old computer you could use that to connect to the player, and use the old pc to delete the MTP transferrred files(so you won't have to format the player) so that the player could still have the MSC transferred files remain on it.

 

I tried using MTP mode for a brief time a few years ago, but since then I have stuck with MSC.

 

SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Clip Zip NOT recognized by the computer

[ Edited ]

By the way, just about everyone posting here is a voluntary poster. Sandisk employees typically don't post here very much, and when they do you will see Admin or MOD next to their username. They mostly post here just to announce new firmware or new products, and usually don't answer questions people have.

 

The frequent posters here try to be helpful, however I don't know of anyone who posts frequently here who has experience using protected files. You could try doing several google searches for information about protected files, and try contacting the place you got the protected audiobooks from for advice.

 

Now that my Sandisk players are Rockboxed, I might not even be able to use any protected files on them(even if I boot the player in the original firmware). Rockbox is an alternative operating system(dual boot, it works alongside the original firmware, so one has the choice to boot to either one) for the player. Putting Rockbox on a player though might make it permanently unable to use protected files. Rockbox for an mp3 player is like Linux for a pc. It provides many more features and settings than the original firmware, but doesn't support any protected files.

 

SanDisk Guru
Posts: 16,049
Registered: ‎04-17-2008

Re: Clip Zip NOT recognized by the computer

SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Clip Zip NOT recognized by the computer

LOL! What do I have to gain by recommending Rockbox which is completely free???????????

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Clip Zip NOT recognized by the computer

Even though I haven't Rockboxed my Clips (yet?), I appreciate hearing reports.   Smiley Happy

SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Clip Zip NOT recognized by the computer

[ Edited ]

I was so against Rockbox for a long time until I got a Clip Zip and couldn't stand its firmware. Since then I got used to Rockbox, and rarely use the original firmware. Rockbox makes the player much more customizable and more capable. Rockbox provides a great equilizer that doesn't mess up the sound like the equilizer in the original does, and Rockbox provides crossfeed, which lets you mix part of one channel into the other so that headphone listening become much more like listening to speakers. Most recordings were made with the intention of being played on speakers, where both ears hear both channels.

 

Initially Rockbox seems scary due to all its settings. It is so easy to install automatically, you just need to enter the mountpoint(drive letter the pc assigned to the player). In the few months I have been using Rockbox it has been extremely stable.