Clip Zip NOT recognized by the computer

LOL! What do I have to gain by recommending Rockbox which is completely free???

Even though I haven’t Rockboxed my Clips (yet?), I appreciate hearing reports.   :slight_smile:

I was so against Rockbox for a long time until I got a Clip Zip and couldn’t stand its firmware. Since then I got used to Rockbox, and rarely use the original firmware. Rockbox makes the player much more customizable and more capable. Rockbox provides a great equilizer that doesn’t mess up the sound like the equilizer in the original does, and Rockbox provides crossfeed, which lets you mix part of one channel into the other so that headphone listening become much more like listening to speakers. Most recordings were made with the intention of being played on speakers, where both ears hear both channels.

Initially Rockbox seems scary due to all its settings. It is so easy to install automatically, you just need to enter the mountpoint(drive letter the pc assigned to the player). In the few months I have been using Rockbox it has been extremely stable.

I cannot find a file that will download Windows Media Center.

I find it very hard to believe that SanDisk does not have a solution for this problem. I would think that when customers get the following message when they try to fix the problem that SanDisk - just ignores the problem:

When trying to update the driver software for the Sansa Clip Zip using Windows 7 device manager
Windows encountered a problem installing the driver software for your device
Windows found driver software for your device, but encountered an error while attempting to install it
MTP USB device
the dependency service group failed to start

The only reason I bought the Clip Zip was for WMA files to download from my library.

I cannot express how much I dislike the answer that I should do “research on how protected files and MTP mode works.”

The manufacturer should do for it’s customers!

As far as I am concerned when you make a product you should support it. From what I have seen they don’t.

I believe that a lot of customers who have had this problem and only have one PC have just given up and either bought another MP3 player from SanDisk - or just given up and gone elsewhere. When their Clip Zip really still works.

But SanDisk doesn’t care it is a 50 50 chance that they will get another sale without solving the problem.

I am not a Sandisk employee. Sandisk employees don’t post here that often.  Sandisk employeees have a tag next to their username that says admin or mod.

You could try formatting the the player and deleting the files from it. It might work with the new computer in mtp mode after that.

I realize you are not a SanDisk employee maybe one of them who might go on this site, would give a sh*t about a problem that shouldn’t be a problem.

I reformatted the player - nothing happened.

You tried reinstalling Windows Media Player?

Did you try deleting the player in control panel, devices and printers, then tried reconnecting it?

Are you connecting the player first before starting Windows Media Player?

i seem to remember years ago when I tried using MTP mode, Windows Media Player gave me problems if the program was running when the player was connected, or if the player was disconnected while Windows Media Player was running.

I can’t find it in control panel - just looked again.

I cant find the player in devices and printers. No printer connected 

Did you see this page?

http://kb.sandisk.com/app/answers/detail/a_id/42/~/sansa-player-not-recognized-by-the-computer

Yes I tried that - the error message in my original post is the result of following the directions of that solution.

SanDisk telephone numbers for Customer Support.

http://www.sandisk.com/about-sandisk/contact-us/

Do you think they can help?

Will call Monday evening.

Thanks

Oh. Someone told me how to uninstall Media Player - did it and still the same result. It won’t load on the PC but will on the laptop.

Strange.

@columbuslee wrote:

Do you think they can help?

 

 

Well, ar least they can try, and it will be real-time . . . . 

The problem has been fixed!!!

While it seemed that no one here knew how to fix my Clip Zip I turned to some friends in New Zealand who were able to solve the problem.

Here is the result of their work!!!

PRESS F1

Thanks for all your effort. I hope you can share the result with others who have had the same problem.

Here is a direct link to the solving of the problem.

http://pressf1.pcworld.co.nz/showthread.php?134613-Sansa-Clip-Zip-NOT-recognized-by-the-computer/page3

I see that this is an old problem, appearantly no solved.

In my case I have 2 Zip Clips bought several years ago and one new.  (all for MP3 audiobooks only)

All three have been working just fine and came from the factory with USB mode set to auto detect.  Suddenly one of the old ones isn’t recognised by my Windows 7 computer(it still is by an old computer).

I get this message “Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)”. 

I don’t have a clue what that means or how to fix it.  I’ve tried all the USB settings.

Since the other two players are OK it seems the problem would be in the player, not the computer, but if so why is it recognised by an old XP computer?

Any new suggestions other than tossing it?

Thanks

Do not throw out the mp3 player, that is just a problem with your PC.  Most likely you can fix it by going to device manager, right clicking on the mp3 player, and then choosing to uninstall.  Then plug it back in and it should reinstall.  

If it doesn’t there may be something more seriously wrong with the PC.  

Thanks, but uninstalling and reinstalling didn’t work.  The ClipZip will play audiobooks I’ve previously loaded but still isn’t recognised.

I also just discovered that the computer is no longer recognising my Passport external backup hard drive.

Looks like a job for the shop.